A Royal Rant!

[Deleted]

Thats bad, i don't get problems with my mail either, Yodel are an absolute nightmare, i have had 4 parcels delivered from them, every single one arrived with damaged products inside, they definately throw them around, i had delivered a coffee machine and it was totally smashed in 2 corners, it was in quite a strong box and the 2 corners caved in. So i avoid buying now if i know Yodel is there delivery co.

[VE Jason]

Feb 16, 2013 21:18:50 GMT andylec said:

Feb 16, 2013 20:23:48 GMT VE Jason said:

We write off around £300 per week in loss/damage/non arrival.

Unfortunately, it does seem to be getting worse week by week.

that worries me Jason as I run group buys,fortunately none have gone missing so far but doesn't mean they wont. I take it that there standard mail and not registered and signed for?

Unfortunately not Andy - a large percentage of them are 'Signed For' and they are still 'Progressing through the postal system' several week/months after posting.

The compensation for business accounts is very limited, which is why it needs following up and the guilty parties brought to book.

[andylec]

Feb 16, 2013 21:29:05 GMT VE Jason said:

Feb 16, 2013 21:18:50 GMT andylec said:

that worries me Jason as I run group buys,fortunately none have gone missing so far but doesn't mean they wont. I take it that there standard mail and not registered and signed for?

Unfortunately not Andy - a large percentage of them are 'Signed For' and they are still 'Progressing through the postal system' several week/months after posting.

The compensation for business accounts is very limited, which is why it needs following up and the guilty parties brought to book.

well thats not good ,i thought signed for would be secure, i am suggesting to people who order large amounts with the group buy to go for that.

[VE Jason]

It's not too bad for an individual, because the compensation will apply.

So, I think you would be right to use that method for larger orders.

[VE Jason]

Feb 16, 2013 21:20:13 GMT womble said:

Feb 16, 2013 20:23:48 GMT VE Jason said:

We write off around £300 per week in loss/damage/non arrival.

Unfortunately, it does seem to be getting worse week by week.

I can only echo the other replies, that it's incredible.

Would a way in which you knew all the packets were delivered or not, be alot more expensive?

ps I've had no problems with RM here, although some companies have sent out the wrong or incomplete stuff, but they always sort it out, so no beef there from me.

Parcelforce on the other hand, don't even bother delivering half my stuff.

That's the problem Womble - 75% of our packets are 'Signed For', but they still go missing just the same.

Business accounts are very complex and compensation is virtually zero, other than going through a very time consuming process involving internal investigations.

We had a particular problem with parcels in a certain area a couple of months ago and instead of talking to the business managers, I rang the manager of the local sorting office directly and asked him to contact the Police because of the volume of packets going missing through his office.

Amazingly, they all turned up within 7 days.

[Ewol]

Sickening. I hate thieves, but it's much worse when it's happening to small businesses.

I hope you manage to sort something out Jason.

[djs]

I'm 100% with you on this.

I have supported the Royal Mail through thick and thin. I remember when they were blubbing like babies about losing money as 1st class wasn't expensive enough. "Put it up"! I cried....we can (mostly) afford another 5p on a stamp, and if we can't then perhaps 2nd class is good enough.

I respect and admire the posties and people that do low-paid mind-numbing work in the offices etc.

Since then, it has become clear that there are problems. Not problems with 99% of the work force or the management, but clearly problems. Important stuff (you know, legal-implication things) have not turned up. Letters gone missing for 3 weeks, that are clearly labelled (hand written) turn up out of the blue.

Then, I hear stories such as Alba vapours, and now Jason (VE) and you start to think.

and the whole system seems so inconsistent. I have had packages arrive in under 24 hours and in contrast I had a RDA sent to me that never came.

I sent some give-away stuff to fellow vapers that arrived to them in under 48 hours, but stuff to me (swaps and things) have taken a week.

There are rats. I suspect there are "unidentified item(s) in the delivery area" going missing, presumed half-inched by persons unknown taking a liking to the contents.

and the thing that took the biscuit was taking a large letter to the P.O. and being told I couldn't send it for 69p because it wouldn't fall through a flippin slot. "It's £2.69" It went through sideways but was held up by a bit of envelope the thickness of 2 Rizla papers when "dropped" through.

If I was a conspiracy theoriser, I'd say there are forces at work slowly trying to convince us that expensive "recorded/signed for" is the only sensible option.

When it's good, it's the best. When things don't stack up, questions need to be asked.

[womble]

Feb 16, 2013 21:48:13 GMT VE Jason said:

That's the problem Womble - 75% of our packets are 'Signed For', but they still go missing just the same.

Business accounts are very complex and compensation is virtually zero, other than going through a very time consuming process involving internal investigations.

We had a particular problem with parcels in a certain area a couple of months ago and instead of talking to the business managers, I rang the manager of the local sorting office directly and asked him to contact the Police because of the volume of packets going missing through his office.

Amazingly, they all turned up within 7 days.

I'm in one way comforted, that it's not the vapers claiming they didn't arrive which is the problem.

The fact that business accounts compensation is virtually zero is dreadful, I didn't realise RM was so bad for business users.

I feel for you buddy, that's a terrible drain on your business.

[Edge]

I worked at a Royal Mail sorting office during Christmas many years ago.
If anyone gets mail on-time, in one piece they should do a lap of honour round their garden.
"Do not bend" doesn't mean you cant fold it!
"Fragile" means you can't kick it when you drop it.
If anything rattles everyone shakes hell out of it to guess whats inside.
If anything was dropped it was swept up at the end of the shift.

[VE Jason]

See...you've got me ranting now

Ok...a real true story

As many of you know, I used to be in the building trade and we were involved in a contract to refurbish one of the North West's busiest sorting offices.

One of the electricians who was working for us came to find me one day because he had a problem with the lighting over-heating above the suspended ceiling tiles in one of the main sorting rooms.

When we took the ceiling tiles down, there were literally hundreds of empty letters, packets, parcels up there that had been opened, emptied and got rid of.

I suppose that incident has biased me ever since

[Perpetua]

That's dreadful Jason . . . doesn't inspire confidence does it.

[GunJack]

Jason, if it's any consolation, Signed For may not show as being delivered for a couple of weeks or more on the website track'n'trace. Good example this week I had to phone a company to see if something had arrived with them, sent 1st class Signed For, but still showing as with us for delivery or whatever from a fortnight ago. Yes, they'd had it the day after posting (good) but no delivery info on the RM system..... total cr@p

[farzooks]

A mate once worked for the PO and in the sorting office was discovered a bag of mail nearly 20 years old, stuffed behind a partition - all the registered letters had been opened and rifled through, pity for those folk who never got the money they were perhaps depending on at the time. The PO, to give them their due, did try to track the addressees and compensate them and certainly delivered (two decades late) the ordinary mail in the bag.

I must say though; I've found the PO Investigations Dept to be on the ball when I've ever had an issue with the post - they're absolutely shet hot at rooting out crooked postmen, but the problem is there are so many coming and going these days and the PO is like a magnet for crooks - and getting worse. The POID can't be everywhere at once.

To the OP: get a couple of friends from outside the area to send you some really nasty e-juice, I mean absolutely shie stuff. Stuff that would make your hair curl if you vaped it. Just keep sending it back and forth until it disappears and then you'll know that somebody's had a nasty surprise.

[Banky]

Terrable Jason, what RM get away with no wonder a lot of businesses go to the wall. Has anyone noticed if you send
first class or second your mail arrives at the same time only one post a day total rip off.

[Karma]

Unfortunately this isn't anything new

My Grandma moved down here with her kids from the city in the 1930s. My Grandfather had been working down here but money he was sending her from his wages kept going missing, so the whole family had to move down!