Vapourbreak getting better.

[Vanessa]

Hi, Robby.
I wasn't notified that it would be sent in two packages. The whole order would only have been 630g, so not huge. My account shows that the order is "completed". It was definitley not opened. i even opened it in the collection office so a staff member could witness it. There would have been no room for the Vamo's regardless!

[robby]

The lack of notification wouldn`surprise me, maybe out of stock on the Vamos, they are "unconventional" to say the least :-(

[Moggy]

Well Paypal have naturally ruled in MY favor with regards to my faulty Vamo and have a refund pending return of it. Its still going to cost me return postage of around £9 - £14 depending on if I want a signature, which is nigh on 50% of what it cost.

My RMA is STILL unconfirmed on the VB website, but I notice they have had time to setup an account here this morning.

You live and learn.

Mono

[robby]

I know we have spoken Moggy, but what exactly is wrong with it, it might be cheaper to flog it "as is"

[Moggy]

Fails to start most of the time with the screen just flashing continuously, cuts out with error code 02, when it does work it gets hot in the upper section.

To be honest I had said I would still use VB, but as they can't be bothered to send any kind of message even after me having to resort to using Paypal Dispute I don't think I will. There are plenty of other companies supplying what I want so I will take my business elsewhere. I doubt it will affect them in any way, but I would rather give my 'hard earned' to a company that has some common decency.



NO return slip, NO confirmation, NO contact.

[robby]

I dont really know what that means, does that not mean that you have authorization to send it back? Forgive my ignorance of the process

[Moggy]

The site says not to send back without confirmation, there is no return slip either. The process is flakey at best.

[robby]

Confusing, I would have thought if they have given you a number- #000020 it meant that it was approved. It says, "Here are the merchandise returns that you HAVE MADE" ???

[Deleted]

monomach, have you not been able to talk to them online?

[Moggy]

Apr 8, 2013 13:46:11 GMT @spikeyfridge said:

monomach, have you not been able to talk to them online?

Waited in queues online for them, sent them emails, at best all I get are automated responses to my emails saying they have been forwarded to the team. I start work at 06:30 and do not have access to their online chat except on days off.

I will just send it into the black hole with a tracking number now that Paypal have made their decision.

[Deleted]

awww how frustrating for you
i've had that with ebay stuff
when you send it back, put a note in specifically asking for return postage to be refunded too. at least you have asked and if they are a decent vendor, they should comply

[Moggy]

Apr 8, 2013 13:25:42 GMT robby said:

I dont really know what that means, does that not mean that you have authorization to send it back? Forgive my ignorance of the process

Rob, I don't know what that means either which is why I had been trying to get hold of them. All I do know is...

*****************************

3.Warranty & Return

For first time customers:
? Refund is available.
? Replacement is not available.
? If you are not satisfy with the goods we send to you, you can send it/them back to us. Buyers take on the shipping fee. And we will refund for you after we check the tracking number is avalible or we get the goods which you send back.

For the second time or more than 2 times customers
? Refund and replacement is avaliable.

For all the customers
? Please repack the item carefully.All items returned must contain all original packaging materials.
? Items returned will be tested and a new replacement will be shipped to the buyer immediately when found defective. In the event that a suitable replacement is not available then a refund will be issued. Shipping, handling and insurance fees are non refundable.

? If the item is found non-defective, the item will be sent back to the buyer at buyer’s expense. Items returned without RMA number will be refused and returned to the sender. Buyer is responsible for All Return Postage and Shipping Charges. Buyer is responsible for additional shipping costs for items that are returned refused and/or undeliverable. We do not accept any returns without an authorization number on the box or label it is being returned in.

******************************

The RE#000020 is a "Return Request" which has never been confirmed or responded to. From what the above states, return shipping fees are down to me. They have UK buyers by the short and curleys and could send any amount of faulty items as return costs are so high.

[Deleted]

"Shipping, handling and insurance fees are non refundable."

That's a bit out of order if something is faulty and not the customers fault.

[robby]

That`s fine mono, but it really isnt fair to say

"They have UK buyers by the short and curleys and could send any amount of faulty items as return costs are so high." You were unlucky.

It`s in the T and Cs that the customer is responsible for shipping. Now,I dont read them either lol, but it is common for goods from China.

Anyway, I`m not saying another word about it.

[Vanessa]

I'm also still waiting on an RMA from 2nd February! 5 crappy ce2's sent instead of 5 fluxomisers. I should have learnt the first time!