Vapourbreak getting better.

[techtechnique]

Apr 9, 2013 12:47:17 GMT robby said:

Apr 9, 2013 12:16:33 GMT techtechnique said:

I won't use VB again.
My first order went through like clockwork, so I placed a bigger order, including a load of e-juice, some 1100mAh Ego batteries etc. When I received no dispatch notification a few days later I messaged him a number of times before he finally admitted that they were no longer shipping juice to the UK. He offered me a refund, which I accepted but never received. I ended up having to claim my money back through PayPal.
After that I've noticed that the price for the Vamo has jumped up by about $15 for the full kit, so a quick search on Alibaba found a bunch of much cheaper suppliers!

Who are the suppliers mate, dont keep it to yourself 
The Vapourbreak kit is £27 and a few pence shipped.
techtechnique

Have a look here:- www.alibaba.com/product-gs/711539794/latest_products_umax_replaced_generation_vamo.html
But I ordered mine from here:- www.wisterecig.com/sdp/1996985/4/pd-6697397/11392522-2553892/vamo_vv650.html

It's not arrived yet (only ordered it yesterday!), but as soon as it does I'll report my findings in AAEC.

As for Min's ejuice, if it was genuine Dekang I'll eat my laptop! I never had so many headaches while vaping his juice... Maybe that's the real reason he stopped selling it.

[robby]

How much was it with shipping mate?, do they sell body only like most people buy here? It is genuine Dekang juice, many people including experienced vapers on this forum have testified to that including myself. He stopped selling it because of problems shipping. It will be back within two weeks with a different shipping method
techtechnique

[robby]

With reference to vaporbreak and communicating with them, they are now vendors on this forum, so if you need anything sorted out talk to them and also give them suggestions as to what you would like them to sell. There is a 5% discount although not active yet until they work out how they want to do it.

allaboute-cigarettes.proboards.com/thread/21715/favors-members-aaec-vaporbreak-shop

[Legendgadget]

Apr 8, 2013 13:56:45 GMT Moggy said:

Apr 8, 2013 13:46:11 GMT @spikeyfridge said:

monomach, have you not been able to talk to them online?

Waited in queues online for them, sent them emails, at best all I get are automated responses to my emails saying they have been forwarded to the team. I start work at 06:30 and do not have access to their online chat except on days off.

I will just send it into the black hole with a tracking number now that Paypal have made their decision.

Sorry to hear that. I should have entered this thread earlier, and then I can do something for you. Could you tell me the details of your order and send me an email? My email address is [e-mail]. I will give you a reply as soon as possible. Sorry for the inconvenience.

[Legendgadget]

Apr 8, 2013 14:14:40 GMT Moggy said:

Apr 8, 2013 13:25:42 GMT robby said:

I dont really know what that means, does that not mean that you have authorization to send it back? Forgive my ignorance of the process

Rob, I don't know what that means either which is why I had been trying to get hold of them. All I do know is...

*****************************

3.Warranty & Return

For first time customers:
? Refund is available.
? Replacement is not available.
? If you are not satisfy with the goods we send to you, you can send it/them back to us. Buyers take on the shipping fee. And we will refund for you after we check the tracking number is avalible or we get the goods which you send back.

For the second time or more than 2 times customers
? Refund and replacement is avaliable.

For all the customers
? Please repack the item carefully.All items returned must contain all original packaging materials.
? Items returned will be tested and a new replacement will be shipped to the buyer immediately when found defective. In the event that a suitable replacement is not available then a refund will be issued. Shipping, handling and insurance fees are non refundable.

? If the item is found non-defective, the item will be sent back to the buyer at buyer’s expense. Items returned without RMA number will be refused and returned to the sender. Buyer is responsible for All Return Postage and Shipping Charges. Buyer is responsible for additional shipping costs for items that are returned refused and/or undeliverable. We do not accept any returns without an authorization number on the box or label it is being returned in.

******************************

The RE#000020 is a "Return Request" which has never been confirmed or responded to. From what the above states, return shipping fees are down to me. They have UK buyers by the short and curleys and could send any amount of faulty items as return costs are so high.

I have to declare that the police has been out of date. I'd like to send a new one which will be put on our website. As for this one, I can only express my regret. I have asked my boss to give me the authorization to verify the description after every product, but the admin of our website is too busy to deal with the problems we have raised. 

Here is the new one.

3. After-sale service<o:p></o:p>

? We provide warranty service. <o:p></o:p>

<o:p></o:p>

?If your items can not work unfortunately, the refund or replacement request is available after we have confirmed that the defect of the product is intrinsic. <o:p></o:p>

<o:p></o:p>

ATTENTION<o:p></o:p>

We need you to offer photos and videos showing the defects of the goods to us before we process your refund or replacement, because we need to negotiate with the factory to ask for the replacement. If you refuse to offer these multimedia materials, then we are regretful that we can do nothing with your problems.<o:p></o:p>

<o:p></o:p>

?All the items returned must contain all the original packaging materials, and the tracking number should be offered. Please repack the item carefully, and keep it in the same condition as received. <o:p></o:p>

<o:p></o:p>

? Items returned will be tested and a new replacement will be sent to you immediately after the defect is found. In the event that a suitable replacement is not available, then a refund will be issued.

? The postage for the returned items is on our side when defects are found. If the buyer has paid for the cost of returning the defective product at first, then we will give back the postage in the form of vouchers.

Could you tell me the details of your order? I can see what I can do next.

[Legendgadget]

Apr 9, 2013 12:16:33 GMT techtechnique said:

I won't use VB again.
My first order went through like clockwork, so I placed a bigger order, including a load of e-juice, some 1100mAh Ego batteries etc. When I received no dispatch notification a few days later I messaged him a number of times before he finally admitted that they were no longer shipping juice to the UK. He offered me a refund, which I accepted but never received. I ended up having to claim my money back through PayPal.
After that I've noticed that the price for the Vamo has jumped up by about $15 for the full kit, so a quick search on Alibaba found a bunch of much cheaper suppliers!

Could you tell me the details of your order? I will try to figure out what was the wrong, and this will help us to avoid such a mistake again.

Before my boss employed us, he did all the things alone, so he couldn't reply all your messages and emails in a timely fashion.Sorry for that.
 
As for the price, I will not place a comment. Everyone has his own choice, and I will respect your rights.

[Legendgadget]

Apr 8, 2013 14:18:21 GMT @simate said:

"Shipping, handling and insurance fees are non refundable."

That's a bit out of order if something is faulty and not the customers fault.

This version has been out of date, and a new one has been made already. Only it has not been put up on our website due to the fact that our admin has been occupied by other things.

[Moggy]

Apr 15, 2013 2:53:37 GMT Legendgadget said:

Apr 8, 2013 13:56:45 GMT Moggy said:

Waited in queues online for them, sent them emails, at best all I get are automated responses to my emails saying they have been forwarded to the team. I start work at 06:30 and do not have access to their online chat except on days off.

I will just send it into the black hole with a tracking number now that Paypal have made their decision.

Sorry to hear that. I should have entered this thread earlier, and then I can do something for you. Could you tell me the details of your order and send me an email? My email address is [e-mail]. I will give you a reply as soon as possible. Sorry for the inconvenience.

Email sent, I have forwarded the email thread from Min (I presume) confirming I am due a refund. Please deal.

Thanks

[Moggy]

I will put these screen dumps here too. You have agreed to refund after a video of the fault AND agreed it is faulty.

[Legendgadget]

I see. I will talk to my boss immediately. Since he insisted on the present policy now, so I have to use these emails and pictures to convince him that he had agreed to refund you without making you send it back.

Sorry for the inconvenience.

[Legendgadget]

My boss told me that he remembered why he delayed to refund you.?You have raised the Paypal dispute and required a refund for all the goods you had bought, and he couldn't find a way or just too busy to ask you to change it. After all, we can't refund for the goods which are not defective. If you could exit from the paypal first(sorry I may not express myself clearly. I mean you quit the requirement for the refund for all the goods you bought), then he will refund you for the VV650 starter kit.

[Legendgadget]

Before I get your reply, my boss has refunded you for all the goods. I just want to say that we did so as a compensation. Please check your PayPal account. However, disputes after we put the new policy on our website will be solved according to the new policy strictly. We can't suffer losses for a long run. Please understand us.

[Moggy]

Apr 15, 2013 10:04:41 GMT Legendgadget said:

My boss told me that he remembered why he delayed to refund you.?You have raised the Paypal dispute and required a refund for all the goods you had bought, and he couldn't find a way or just too busy to ask you to change it. After all, we can't refund for the goods which are not defective. If you could exit from the paypal first(sorry I may not express myself clearly. I mean you quit the requirement for the refund for all the goods you bought), then he will refund you for the VV650 starter kit.

I ONLY ever asked for a refund of the Vamo, see below my comment to Payal.

"05/03/2013 22:34 GMT - Buyer: The Vamo V2 Stainless Steel supplied in this order has a fault. It fails and with error code 02 with both supplied batteries and brand new Panasonic 18650 battery. I require a refund of the Vamo purchase price. I have no issues with the other items from my order 1000007462. Thank you."

[Moggy]

I can confirm the refund has been received by Paypal and the dispute has been closed.

Thank you.

[Mr Lord]

Apr 15, 2013 10:11:43 GMT Legendgadget said:

Before I get your reply, my boss has refunded you for all the goods. I just want to say that we did so as a compensation. Please check your PayPal account. However, disputes after we put the new policy on our website will be solved according to the new policy strictly. We can't suffer losses for a long run. Please understand us.

An unexpected but welcome outcome to a drawn out issue
I do hope this is a sign of customer support improvement over at VB.
Keep up the good work.