Vapourbreak getting better.

[Mr Lord]

Apr 9, 2013 15:56:57 GMT Mr Lord said:

I ordered from VB on Sunday night, a pile of cheap stuff (<£20).
I got a Tracking number emailed on Monday morning.
The tracking # does not work, but it did say China post can take 3 days to update their systems....
We shall see.

Arrived today, 7 days is pretty quick.

Happy customer

[Greigster]

Apr 15, 2013 15:39:59 GMT Mr Lord said:

Apr 9, 2013 15:56:57 GMT Mr Lord said:

I ordered from VB on Sunday night, a pile of cheap stuff (<£20).
I got a Tracking number emailed on Monday morning.
The tracking # does not work, but it did say China post can take 3 days to update their systems....
We shall see.

Arrived today, 7 days is pretty quick.

Happy customer

Blimey, that's quicker than Royal Mail 2nd Class

[robby]

Apr 15, 2013 15:39:59 GMT Mr Lord said:

Apr 9, 2013 15:56:57 GMT Mr Lord said:

I ordered from VB on Sunday night, a pile of cheap stuff (<£20).
I got a Tracking number emailed on Monday morning.
The tracking # does not work, but it did say China post can take 3 days to update their systems....
We shall see.

Arrived today, 7 days is pretty quick.

Happy customer

A bleedin record Mr Lord 

[Legendgadget]

Apr 15, 2013 12:07:57 GMT Mr Lord said:

Apr 15, 2013 10:11:43 GMT Legendgadget said:

Before I get your reply, my boss has refunded you for all the goods. I just want to say that we did so as a compensation. Please check your PayPal account. However, disputes after we put the new policy on our website will be solved according to the new policy strictly. We can't suffer losses for a long run. Please understand us.

An unexpected but welcome outcome to a drawn out issue
I do hope this is a sign of customer support improvement over at VB.
Keep up the good work.

You bet it! We do try this time. Thanks to robbie and other members here, we have realized that we have a lot of work to do in the field of customer service. I am here to help you out, and hope we can win you back. After all, one-buy customer makes little sense to us. We want loyal customers,and first we need to offer better customer service of course. Thanks for those who are willing to give us a second chance, which means a lot to us.

[Legendgadget]

Apr 15, 2013 11:17:37 GMT Moggy said:

I can confirm the refund has been received by Paypal and the dispute has been closed.

Thank you.

Happy to see finally things get fixed. Bygones are bygones. No matter what happened, let's just forget it and move on. We will try to offer better customer service, and hope after the new policy is put up on our website, disputes will be less in the future.

[Deleted]

hurrah !!
i think it helped that VB joined this forum
its more personal than endless emails

[Legendgadget]

You can say that again! I'm here to help out. Emails exchange may be not so timely sometimes, and I'm all ears for your suggestions and complaints. We believe that you customers make our online shop better.

[mike weaver93]

Ordered a Phoenix & a couple of packs of premade wicks on 9th April.

Arrived today- rather happy for 10 days

Mike

[robby]

Good luck with the Phoenix, I would be lost without mine lol mike mike weaver93