Vapor-Z to clear up some confusion

[Deleted]

Oct 4, 2015 23:41:23 GMT macmagoo said:

I recently had a few issues with Vaper Z also. Contacted them via a few sources, no reply. FB message to Tan and finally got a reply which was not to my liking. The PMMA tank for my Hurricane (£120) atomiser fell to bits after two months, no tank crackers in it and it is a well know issue. Vaper Z basically said they did not know if I had misused the tank. I supplied a photo of the PMMA tank and it was pretty obvious it was a defect because it was only the bottom threaded part of the tank that fell to bits. It makes it very easy for me as a customer to say I will never order anything from them again.

Oh dear, sorry to hear that.

That's a lot worse than my problem, there seems to be a mercenary attitude going on - no profit involved = no reply.

[Vapor-Z]

Good Afternoon,
I haven't been on the forum for a very long time maybe 3-4 months.
I have logged on today as Hubcap has sent an email through to this link.
I am surprised your email has not come through explaining that the 3.0mm Kuro Coiler had been damaged in transit and we were waiting for a A1 replacement to come through to us for you. We Never captured the money and cancelled the order upon your request :-(

The Separate Issue with the PMMA tank we did offer a discount on a replacement as the tank had been used for 2 and half months, the email response we received was very final but we have gone back and had a discussion and are willing to offer a free replacement tank.

I will try and log on more often as well going forward

[Deleted]

Oct 5, 2015 15:16:43 GMT Vapor-Z said:

Good Afternoon,
I haven't been on the forum for a very long time maybe 3-4 months.
I have logged on today as Hubcap has sent an email through to this link.
I am surprised your email has not come through explaining that the 3.0mm Kuro Coiler had been damaged in transit and we were waiting for a A1 replacement to come through to us for you. We Never captured the money and cancelled the order upon your request :-(

The Separate Issue with the PMMA tank we did offer a discount on a replacement as the tank had been used for 2 and half months, the email response we received was very final but we have gone back and had a discussion and are willing to offer a free replacement tank.

I will try and log on more often as well going forward

Damaged in the post ?

This does not explain the 4 or 5 times you ignored my requests for answers to my questions. I couldn't even get you to answer whether you received my order in the first instance.

My suggestion is that you answer people who contact you before losing more customers.

[macmagoo]

Oct 5, 2015 15:16:43 GMT Vapor-Z said:

Good Afternoon,
I haven't been on the forum for a very long time maybe 3-4 months.
I have logged on today as Hubcap has sent an email through to this link.
I am surprised your email has not come through explaining that the 3.0mm Kuro Coiler had been damaged in transit and we were waiting for a A1 replacement to come through to us for you. We Never captured the money and cancelled the order upon your request :-(

The Separate Issue with the PMMA tank we did offer a discount on a replacement as the tank had been used for 2 and half months, the email response we received was very final but we have gone back and had a discussion and are willing to offer a free replacement tank.

I will try and log on more often as well going forward

Vapor-Z, my response was very final because I am now tired of dealing with vendors who do not at least try to give some level of customer service. No one has came back to me offering anything. Why offer a discount when the manufacturer is replacing them free of charge?

[peter12]

It's my understanding that you also have a manufacturers warranty/ guarantee. Products are supposed to have a certain life span. So I'm sure you could contact the OEM and get it sorted if no luck with the vendors

[macmagoo]

Oct 5, 2015 18:56:31 GMT peter12 said:

It's my understanding that you also have a manufacturers warranty/ guarantee. Products are supposed to have a certain life span. So I'm sure you could contact the OEM and get it sorted if no luck with the vendors

The vendors and manufacturers seem to think they are above the law when it comes to warranties, some give three months, some give 6 months. They don't really care to much about consumer laws. 

[peter12]

I'm fairly sure it's a standard 6 month thing in law. Regardless. Also even after the months you still have rights

Your rights if an item is faulty It doesn't matter whether you bought your goods before or after 1 October 2015 - in the first six months from when you buy something, the onus is on the seller to prove it was of satisfactory quality when you received it.CONSUMER RIGHTS ACT

If you discover the fault within the first six months from delivery, it is presumed to have been there from the time of delivery - unless the retailer can prove otherwise.

During this time it's up to retailer to prove that the fault wasn't there at the time of delivery - it's not up to you to prove that it was.

If you are outside the 30-day right to reject, you  have to give the retailer one opportunity to repair or replace any goods or digital content which are of unsatisfactory quality, unfit for purpose or not as described.

You can choose whether you want the goods to be repaired or replaced.

But the retailer can refuse if they can show that your choice is disproportionately expensive compared to the alternative.

If the attempt at a repair or replacement is unsuccessful, you can then claim a full refund or a price reduction if you wish to keep the product. 

The only exception to this is motor vehicles, where a deduction can be made for fair use after the first 30 days.

SALE OF GOODS ACT

If something is not of satisfactory quality, you have a statutory right under the Sale of Goods Act to a refund or to have itreplaced or repaired for free. 

You can ask the retailer to do either, but it can normally choose to do whichever would be cheapest.

[washburn2102]

Oct 5, 2015 15:45:14 GMT @hubcap said:

Oct 5, 2015 15:16:43 GMT Vapor-Z said:

Good Afternoon,
I haven't been on the forum for a very long time maybe 3-4 months.
I have logged on today as Hubcap has sent an email through to this link.
I am surprised your email has not come through explaining that the 3.0mm Kuro Coiler had been damaged in transit and we were waiting for a A1 replacement to come through to us for you. We Never captured the money and cancelled the order upon your request :-(

The Separate Issue with the PMMA tank we did offer a discount on a replacement as the tank had been used for 2 and half months, the email response we received was very final but we have gone back and had a discussion and are willing to offer a free replacement tank.

I will try and log on more often as well going forward

Damaged in the post ?

This does not explain the 4 or 5 times you ignored my requests for answers to my questions. I couldn't even get you to answer whether you received my order in the first instance.

My suggestion is that you answer people who contact you before losing more customers.

Lost another one here.
Twice they've told me a new solara dna40 has been sent out/would be sent out, and still no sign of it after 10 days.

If a vendor is having issues or simply busy and forgot, I would much rather they be honest than try and give me a load of old flannel, said flannel being especially offensive when emails aren't answered for days.

Not to worry, there's plenty of other vendors who will be happy to take my money, but I will not be buying from these people in future.

[Deleted]

hhmmm still at it then......

[Chrissie]

Hmm indeed @hubcap this really isn't good enough.

Vapor-Z unless you sort out these issues, your vendor status will be removed.

[Vapor-Z]

Oct 24, 2015 16:39:33 GMT washburn2102 said:

Oct 5, 2015 15:45:14 GMT @hubcap said:

Damaged in the post ?

This does not explain the 4 or 5 times you ignored my requests for answers to my questions. I couldn't even get you to answer whether you received my order in the first instance.

My suggestion is that you answer people who contact you before losing more customers.

Lost another one here.
Twice they've told me a new solara dna40 has been sent out/would be sent out, and still no sign of it after 10 days.

If a vendor is having issues or simply busy and forgot, I would much rather they be honest than try and give me a load of old flannel, said flannel being especially offensive when emails aren't answered for days.

Not to worry, there's plenty of other vendors who will be happy to take my money, but I will not be buying from these people in future.

Hi washburn. 
Can you please send me your order number as the only return for a solara we have at the minute we have answered emails and are waiting back for an answer from the person. 
The email ws sent at 10.28 on the 22nd of october and we have had reponse back as yet. 
Many Thanks 

[Vapor-Z]

Oct 24, 2015 21:11:48 GMT Chrissie said:

Hmm indeed @hubcap this really isn't good enough.

Vapor-Z unless you sort out these issues, your vendor status will be removed.

Hi Chrissie 
as mentioned in the private message this is not a recurring problem we are waiting for a response back. 

[Greg]

Oct 25, 2015 15:31:38 GMT Vapor-Z said:

Oct 24, 2015 21:11:48 GMT Chrissie said:

Hmm indeed @hubcap this really isn't good enough.

Vapor-Z unless you sort out these issues, your vendor status will be removed

Hi Chrissie 
as mentioned in the private message this is not a recurring problem we are waiting for a response back. 

Well hang around as  washburn2102 is online 

[Get Off My Cloud]

Have to admit this is putting me off from ordering from there again.
I've only made one purchase there and that was a month or so ago i ordered my Fujin mod and Kaze RDA the serials didn't match as advertised by the manufacturer but personally i'm not that anal so don't care about that particularly.
When i hear stories like this about poor customer service or lack of responses to complaints or issues though it makes me wary about ordering anything else which is a shame as i have had my beady eye on a couple of things.

[washburn2102]

Oct 25, 2015 15:30:44 GMT Vapor-Z said:

Oct 24, 2015 16:39:33 GMT washburn2102 said:

Lost another one here.
Twice they've told me a new solara dna40 has been sent out/would be sent out, and still no sign of it after 10 days.

If a vendor is having issues or simply busy and forgot, I would much rather they be honest than try and give me a load of old flannel, said flannel being especially offensive when emails aren't answered for days.

Not to worry, there's plenty of other vendors who will be happy to take my money, but I will not be buying from these people in future.

Hi washburn. 
Can you please send me your order number as the only return for a solara we have at the minute we have answered emails and are waiting back for an answer from the person. 
The email ws sent at 10.28 on the 22nd of october and we have had reponse back as yet. 
Many Thanks 

2 emails sent and replied to on 9/10, a further email sent to say I would return the solara (no reply).
Promise made that it would be in the post as soon as the return came, which I sent next day delivery.
This didn't happen and I sent a further email that took 3 days to get a reply to with another promise that it was being sent out, and still no sign of it.

The email of 22nd did not warrant a reply, and the item should have arrived by saturday at the latest assuming you send next day signed for as I did, which would seem a minimum courtesy.

To be honest, I just want my money back now, and to buy from a reliable vendor who keeps promises.