Fasttech paypal decision (now refunded finally!!!)

[Steve (VapeStorm)]

Been in a paypal dispute with fasttech for a while now. Got an email this morning saying paypal could not refund my payment because fasttech have proof of sending. Even though the tracking and royal fail have confirmed the order has not reached me im left out of pocket by $60+. Payapl recommended in there email to keep working with the seller to reach a resolution. The last I heard from fasttech was they were contacting singapore post which can take 45 days!

I feel seriously let down by both fasttech and paypal and thought id share my experience

[OneDay]

That's a bummer, and a not-insignificant amount too. Touch wood, I've not had any problems with non-delivery from Fasttech. I have had a couple of problems with Paypal over ebay items though. Paypal are a very difficult company to deal with, seeming to have virtually no flexibility or discretion regarding their decisions. Keep plugging away at them, and good luck - I hope you get a result.

[Karma]

Just keep grinding FT down and they should eventually reimburse you

[Clivia]

what does the tracking number say where it is at the moment -already in the UK or still overseas?

[Deleted]

how long is a while? hope its delayed and not lost but if it is lost, it will be returned to FT eventually

[Beatnik]

I had a similar problem with FT, albeit for £7. I kept plugging away telling them via umpteen emails the Pro Tank coils I ordered through them never arrived. I did eventually get a refund but in $ so after the conversion by PayPal I was left a couple of quid short. Still a refund though and then I told FT in very few words I would never order from them again!

Good luck, keep plugging away!

[Deleted]

Just a thought but have you escalated the PayPal dispute to a PayPal claim? Unless Fasttech can show that the item was received and signed for they will have to refund you. You have 60 days from placing the order to raise a PayPal claim.

[Steve (VapeStorm)]

Mar 21, 2014 15:31:58 GMT @yinyang said:

Just a thought but have you escalated the PayPal dispute to a PayPal claiinto thin air? Unless Fasttech can show that the item was received and signed for they will have to refund you. You have 60 days from placing the order to raise a PayPal claim.

It was a claim @yinyang, the tracking stopped when my order reached heathrow on 18/02 just seems to have vanishrd I

[Deleted]

Mar 21, 2014 15:38:36 GMT Steve (VapeStorm) said:

Mar 21, 2014 15:31:58 GMT @yinyang said:

Just a thought but have you escalated the PayPal dispute to a PayPal claiinto thin air? Unless Fasttech can show that the item was received and signed for they will have to refund you. You have 60 days from placing the order to raise a PayPal claim.

It was a claim @yinyang, the tracking stopped when my order reached heathrow on 18/02 just seems to have vanishrd I

I would forget about Fasttech and their standard "Sorry you are upset valued customer, please to wait a few more days" responses and deal directly with PayPal. It looks as though the package has been lost/stolen at Heathrow. I have vowed never to order from China again as the cheap prices are outweighed by the $hi£ customer service and hit and miss quality control that we have been receiving over the past 3 months.

[buggritt]

Also ring a Paypal customer services person. Instructions are on their website. This is directly against their policy. Once you point that out, it should get sorted. I've had to do this eons ago during an Ebay dispute.

[djs]

Tracked means tracked....

....if something goes missing in the chain, somebody must be responsible...

Tracked Air mail shouldn't mean... "OK, we'll drop it off over Hertfordshire somewhere" ???

[Steve (VapeStorm)]

#1.
posted 25 days ago
by you

Please track this order as I have notmreceived it yet

#2.
posted 25 days ago
by Staff

Sorry about the wait. We have checked that the package has already arrived at UK, you can refer the information here: www.17track.net/en/result/post.shtml?nums=RQ240575652SG Could you please wait patiently for a few more days? If you still can't receive it at then, please contact your local post office and check if they have received the package. Thank you for your patience and cooperation.

#3.
posted 25 days ago
by you

Ill give a few days as I can see it has been collected from the airport, thanks for your help

#4.
posted 21 days ago
by you

Hi my item still has not arrived

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#5.
posted 20 days ago
by Staff

Did you contact your local post office and check if they have received your package? Please get back to me. Thank you.

#6.
posted 20 days ago
by you

I have checked at the post office today and they have no record of attempted or failed delivery of the package

#7.
posted 20 days ago
by Staff

We are sorry to hear that. Would you please check if your address is correct? steven j ************United Kingdom

#8.
posted 19 days ago
by you

That address is correct, is it possible for you to resend the order?

#9.
posted 19 days ago
by Staff

Please contact your local post office again, in the meantime, we will make an official claim with the Singapore Post, we will update to you when we have any news. Thank you for your patience and cooperation.

#10.
posted 18 days ago
by you

I have contacted the post office again and still no luck

#11.
posted 18 days ago
by Staff

Since your order has been shipped to your country for a long time, the package might be awaiting customs inspection or detained by your custom. We will contact Singapore Post to file an official check for it. Once they confirmed, we will let you know.

#12.
posted 17 days ago
by you

Thanks

#13.
posted 17 days ago
by Staff

It usually takes about 45 business days for us to get a feedback from the Singapore Post, could you please give it a few more time? Thanks for your patience.

#14.
posted 17 days ago
by you

Im sorry but a 45 day timescale is unacceptable, please either refund my payment or resend the order I wish to get this sorted as amicably and as soon as possible. Failure to do so will result in me making a paypal claim against fasttech as is my right to do so

#15.
posted 14 days ago
by Staff

We checked that you didn't pay this order, you can check yourself in our system. So, we can't refund you .

#16.
posted 14 days ago
by you

I have payed the order, I have receipt saying I have paid and that the order shipped but hasnt been received by me

#17.
posted 11 days ago
by Staff

Sorry it's my mistake. We have contacted Singapore Post to file an official check for it. Once they confirmed, we will let you know. Thank you for your patience.

#18.
posted 9 days ago
by you

Hi do you have any news from singapore post?

#19.
posted 9 days ago
by Staff

It usually takes about 45 business days for us to get a feedback from the Singapore Post, could you please give it a few more time? Thanks for your patience.

#20.
posted 3 days ago
by you

I am very annoyed at waiting now! I have spent $50+ with you and have no order refund my payment or issue a gift certificate to the value of my order! I will not wait any longer!

#21.
posted 12 hrs 13 mins ago
by Staff

We are really sorry about that. Once Singapore Post confirmed, we will let you know.

Getting royally p****d off now!

[sammy13]

I'm not surprised, you don't seem to be getting very far at all.
Why does it take 45 days? Or rather what takes 45 days?

[Steve (VapeStorm)]

On the phone to paypal now they seem to think its been received, they are just checking for me now. Me thinks fasttech have bullsh*tted there way out

[Steve (VapeStorm)]

Result! Paypal customer service are very friendly, they explained that thecase was closed in error and it is not my fault that the items have nkt been recieved it is the sellers responsibility to ensure it is delivered by thecourier that they select. So case has been re opened and should be settled quickly