READ FROM THE BOTTOM UP 
On 27/02/2015 09:17, Rob wrote:
> I paid you over $30 plus shipping and you sent me a broken item. Your company is a disgrace if this is the way you treat customers. The fault was yours, it was badly packaged. It should have been in a small stiff box not a plastic bag within a jiffy bag. I will never buy from you again. Is my $30 is so important to you that you have to steal it from me by not rightfully refunding me or giving me a shipped replacement?. Your colleagues did NOT "well packin" as I have explained. You cannot expect something so delicate to travel half way round the world and always get through okay. I am on a big UK ecig forum in the UK and I will make sure everyone knows what you have done and how you have responded to this problem. This is the worst customer service I have ever seen. You will lose some customers and also many other people will be warned about your packaging and terrible customer service. Goodbye.
> Robert Jones
> On 27/02/2015 05:43, TinyDeal Direct (helisi) wrote:
Dear Robert Jones
This is Alice(Carmen), the representative of TinyDeal Customer Service. I am happy to assist you further.
Hello! Thanks for your reply!
if you want the refund we could give you the refund of 8 USD as TD points to your TD account,
colleagues confirm well packing, we could give this amount to give you refund,
Thank you!
If any other question, please reply the email directly, so that we can solve your problem in time.
thank you.
Have a nice day!
Truly yours,
Alice
Hello,
It is not the post office fault. The display is made from a very thin piece of glass and broke because it was not in a small box. If it had been packaged properly it would not have broken. Please refund my money, it is your packing department`s fault.
Robert Jones
On 27/02/2015 03:11, TinyDeal Direct (helisi) wrote:
Hello! Thanks for your reply!
We will talk with our delivery department and ask them to pack items more well.
But sometimes the post office is rude and package may be crushed.
We appreciate for your understanding.
we have given you the discount price, if you want it please let us know,
Thank you!
Alice
Hello Steve,
No, that is totally unfair, you are only giving me $6 off the mod when I paid much more for the dna40 chip. None of this was my fault, it was very badly packed. Can you refund my money please. I dont mind paying the difference in price between the 2 items, but what you offer is very unfair.
Robert Jones
On 26/02/2015 23:37, TinyDeal Direct (gangxin) wrote:
Dear Rob,
This is Steve, the representative of TinyDeal Customer Service. I am happy to assist you further.
We can give you the price of 31 USD if you like
Truely yours,
Steve
Hello again Robert
On 26/02/2015 06:26, TinyDeal Direct (helisi) wrote:
Dear Robert Jones
This is Alice(Carmen), the representative of TinyDeal Customer Service. I am happy to assist you further.
Hello! Thanks for your reply!
please give us the link or the model and then we could check it for you.
Thank you!
Alice
------------------------------
Hello Steve,
Thank you for your prompt reply. I have bought another chip from elsewhere now. What if I bought the DNA40 mod complete and paid you the difference? SKU 374964
Robert
On 25/02/2015 22:18, TinyDeal Direct (gangxin) wrote:
Dear Rob,
This is Steve, the representative of TinyDeal Customer Service. I am happy to assist you further.
We can send you a new one at the price of 24 USD
Truely yours,
Steve
Hello
I am an electronics engineer, and even with a good display the soldering would be almost impossible and would cost much more than the value of this.
Can you please refund me for it. It was packed badly. It really should have been sent in a small box not loose in a jiffy bag.
Robert
On 25/02/2015 13:33, TinyDeal Direct (gaotingting) wrote:
Dear Rob,
This is Eleva,the representative of TinyDeal Customer Service. I am happy to assist you further.
Thanks for your reply
Could you please find someone professional in your local place to have it fixed?
Please ask how much it may cost and contact us again
If any other question, please reply the email directly, so that we can solve your problem in time.
Thanks very much and best regards. Truely yours,
Eleva
Hello Flora Please see the two pictures of the damaged chip board. A video would be no use as the DNA40 board is broken in transit as it was not protected in the jiffy bag.
Robert Jones
On 24/02/2015 08:09, TinyDeal Direct (huangdongxi) wrote:
Dear Rob,
This is Flora, the representative of TinyDeal Customer Service. I am happy to assist you further.
Hi, friend, which item do you refer to? In order to find proper solution, please send us a video to better show the problem.
You can upload the video on YouTube.com and give its link to us if the file is too big to attach in the email.
We are looking forward to your reply.
Have a nice day. (*^__^*)
Flora
------------------------
Hello,
I ordered a dna40 chipset and 4 10ml bottles of Hangsen Virginia
flavouring. The flavouring is fine, but the chipset display is broken.
It should have been sent in a small box, not with no protection. It was
just in a small plastic bag. The display is very easily damaged and has
got cracked in transit. I have tried to connect it to see if it still
woks but the display just stays blank. I need a replacement.
Robert Jones
Order number is
1823000757113000035860
Draw your own conclusions.
