Cigabuy, be wary.

[Chrissie]

We well packed and double checked before shipping,it is in good condition. It was broken during the shipping .You can contact the post office for the compensation.

They are so wrong It is up to the seller, not the buyer to contact the courier as they are the ones that paid for the service.

[Chrissie]

Mar 27, 2015 22:19:10 GMT Perpetua said:

We did refuse them Vendor status  . . . and banned at least 2 of the spamming id's they created.

allaboute-cigarettes.proboards.com/user/6927

There will probably be more now trying to join . . .

It was indeed at least 2 of their spamming ids that we banned.

And I bet you are right Mandy about them trying to join yet again

[VapingBad]

AAE-C vendor status is a precious thing and newer members may not realise how the mods look after us by granting, denying or revoking this, like no other forum I am aware of.

[robby]

Mar 27, 2015 22:24:08 GMT Chrissie said:

We well packed and double checked before shipping,it is in good condition. It was broken during the shipping .You can contact the post office for the compensation.

They are so wrong It is up to the seller, not the buyer to contact the courier as they are the ones that paid for the service.

It was all in the packing Chrissie. The display is a piece of glass which looks a bit less than 2mm thick (DNA30 style). There was absolutely no protection. A wine glass would have had more chance travelling halfway round the world than that very delicate slither of glass. It should have been boxed. They know that alright, they also know that the things dont appear to work judging by the reviews that were there until they deleted the page and stopped selling them after a very short time. Of course the reviews were not there when I bought it. I wouldn`t blame any part of the supply chain, it had little or no chance of arriving in one piece.

[Tom]

Mar 28, 2015 0:16:03 GMT robby said:

Mar 27, 2015 22:24:08 GMT Chrissie said:

They are so wrong It is up to the seller, not the buyer to contact the courier as they are the ones that paid for the service.

It was all in the packing Chrissie. The display is a piece of glass which looks a bit less than 2mm thick (DNA30 style). There was absolutely no protection. A wine glass would have had more chance travelling halfway round the world than that very delicate slither of glass. It should have been boxed. They know that alright, they also know that the things dont appear to work judging by the reviews that were there until they deleted the page and stopped selling them after a very short time. Of course the reviews were not there when I bought it. I wouldn`t blame any part of the supply chain, it had little or no chance of arriving in one piece.

I have to say I have been very impressed with paypal claims.

I had a really bad delivery from FT who were being funny about a refund and asked me to ship back parts that were shattered...

I escalated and posted pictures, had a refund in 2 days.

Will still continue to use china shopping. Also knowing if stuff does go bad, paypal is a good fallback to have.

[robby]

It is a rarity Tom, I only bought it as I spotted some Hangsen Virginia essence on the site and spotted it, so there were 4 10ml bottles and the DNA40 in the small jiffy bag fighting for space. It`s not rocket science

[Perpetua]

Mar 27, 2015 22:41:24 GMT VapingBad said:

AAE-C vendor status is a precious thing and newer members may not realise how the mods look after us by granting, denying or revoking this, like no other forum I am aware of.

Thank you VapingBad . . . we do indeed put a good deal of debate, thought and research into the process, in an effort to keep standards high for all of us to benefit from.

[gill2009]

Mar 27, 2015 22:41:24 GMT VapingBad said:

AAE-C vendor status is a precious thing and newer members may not realise how the mods look after us by granting, denying or revoking this, like no other forum I am aware of.

Well said VapingBad 

[tpat591]

Mar 28, 2015 0:16:03 GMT robby said:

Mar 27, 2015 22:24:08 GMT Chrissie said:

They are so wrong It is up to the seller, not the buyer to contact the courier as they are the ones that paid for the service.

It was all in the packing Chrissie. The display is a piece of glass which looks a bit less than 2mm thick (DNA30 style). There was absolutely no protection. A wine glass would have had more chance travelling halfway round the world than that very delicate slither of glass. It should have been boxed. They know that alright, they also know that the things dont appear to work judging by the reviews that were there until they deleted the page and stopped selling them after a very short time. Of course the reviews were not there when I bought it. I wouldn`t blame any part of the supply chain, it had little or no chance of arriving in one piece.

Robbie, it wasn't the packaging, They probably broke them on purpose before sending them out because they knew they were defective and rather than be a responsible vendor & return them to their supplier for credit they sold them broken to try & get partial payment from you.

I know I gave you some info.  Send it as attachments to cigabuy & get them to fold while you are in dispute.   If you raise the claim Paypal will require you to send it back at your expense.   I literally attached an email from Cigabuy to my complaint submission showing them Cigabuy had agreed to a full refund if I dismissed my case and told Paypal I was willing to accept that refund in my complaint letter submission to PayPal and they still ruled that I had to send it back to an address that I tracked back to a CHI HOUSE in HONG KONG.

I had to threaten to send my submission to American Express and other credit card companies as well as several news agencies to report PayPal as protecting predatory sellers.  PayPal refunded me directly as they couldn't get reimbursement from vendor as decision was already made.

Hope it works out.  If you decide to escalate the Case be sure to Submit your evidence to [e-mail] with your case number in the subject line right afterward.  (I had Called PayPal to tell them I was submitting evidence indicating fraud & they decided case before I submitted it 2 days later despite my call)

Be sure to include: 1) original product listing, 2) PDF of product page showing bad reviews or link where page was located, 3) Link showing where product specs were altered to avoid refunding customers, 4) allegation they purposely damaged them before shipment to try & get partial payment from you 5) Copies of all communications outside Paypal, 6) Link to their shipping and returns policy highlighting full refund for return shipping for wrong item description, 7) link to reports of them supplying false return address, 8) a demand that PayPal take action against this company for their predatory business practices to protect their customers from these practices, 9) Make sure PayPal is aware of your involvement with AAEC & your intention to post you experiences with the community. 

Let me know if you need any documents from me.  You have my email address.