Cigabuy, be wary.

[robby]

"Your message has been posted. Thank you.



Buyer reason(s):

Externally Damaged

Status

We encourage you to use the Resolution Centre to communicate directly with Welcome to resolve this problem.



You can escalate this dispute to a claim any time between 30/01/2015 13:26 GMT and 14/04/2015 20:42 BST.



Messages

From Buyer – Robert Jones25/03/2015 19:42 GMT

You sent me a broken item due to poor packaging. You then sent me a replacement which was also broken. A electronic board which had a display which was made from glass (about 1.5mm thick). It had no protection in the jiffy bag. It should have been boxed. You then sent me a replacement which also broke in transit despite me advising you to use a small box to send the item. You have offered me a refund of 60% credit which I dont want. I want all of my money back, not a credit, a full refund. You have deleted the page that the item was on so I have sent my order number and page which is working fine. I have copied it.



From Buyer – Robert Jones25/03/2015 20:26 GMT

This is the original link to the item in question, which Cigabuy have since removed from sale. www.cigabuy.com/dna-40-40w-box-mod-chip-with-temperature-control-p-6978.html



From Buyer – Robert Jones25/03/2015 20:27 GMT

When that page was deleted, it also deleted some reviews about the chip which said it did not work.



Welcome refused Robert Jones's request for a $30.55 USD refund.

26/03/2015 09:57 GMT

From Seller – Welcome26/03/2015 09:57 GMT

we can refund you 60% as TD points, ok?



From Buyer – Robert Jones26/03/2015 10:04 GMT

I have heard from other buyers who you have treated this way. I want a full refund, I will never buy from you again so your points are useless to me. You have not answered my message at all, just trying to keep some of my money. You also knew that the chipset did not work from the reviews on your site which you have now deleted. You should have stopped selling them and refunded people who had bought your defective merchandise but you chose to sell them hoping that people would still buy them and then you could cheat them in this way.



From Seller – Welcome26/03/2015 21:43 GMT

60% as Points or 50USD cash is the most we can provide.



From Seller – Welcome26/03/2015 21:44 GMT

We well packed and double checked before shipping,it is in good condition. It was broken during the shipping .You can contact the post office for the compensation.



For our part, we can give you TD points as compensation.



As our part, 60% as Points or 50%USD cash is the most we can provide.



From Buyer – Robert Jones26/03/2015 22:44 GMT

We have been through this before, you should have packed it in a way that protected the screen, I warned you what would happen. It is not the post offices fault. You ignored me when you sent the replacement and it broke again. IT IS YOUR RESPONSIBILITY TO PACK THE ITEMS BOUGHT FROM YOU SAFELY.



From Seller – Welcome27/03/2015 09:35 GMT

we can make partial refund since we ship two of the items to you.



Have a nice day.



From Buyer – Robert Jones27/03/2015 11:38 GMT

But it is your fault that they both arrived broken. I have shown the items and packaging to lots of people. They cannot believe that you did it twice after seeing the first one. It is a flexible jiffy bag with a thin glass display just over 1mm in thickness. No matter how many times you say you packed it correctly, it does not make your words true. IT WAS BADLY PACKED.



From Buyer – Robert Jones27/03/2015 11:39 GMT

They were both badly packed.



From Buyer – Robert Jones27/03/2015 11:40 GMT

I wish I could post the pictures here. When this goes to an escalated Paypal claim, it will be possible."





My current Paypal claim with Cigabuy, two weeks till I have to escalate it. In short, it was a DNA40 clone board. It has a very thin glass display. It was packed inside a thin plastic bag which was within a jiffy bag. No box or protection for the display. After coming half way round the world and gone through many hands and machines, unsurprisingly, it was broken. 

They sent me a replacement after much tooing and frowing with pics etc. I advised them strongly to pack it better. They didn`t. Yes, you`ve guessed it, the replacement arrived broken as well. 

[Deleted]

Pants robby but thanks for the heads up

[Get Off My Cloud]

Only ever placed one order with them, took them weeks to ship the goods even though the page where the items were listed for sale claimed they were in stock, luckily the items i ordered came in boxes from the factory(cloned hana modz).
That irks me that companies list items as in stock and ready to ship when they obviously aren't.
Now i can see the runaround to expect from their customer service department there is absolutely no way under any circumstance i'll order again.

[*-SARIN-*]

You gave them plenty of opportunity to the right thing mate, escalate and never use them again. Thanks for the warning.

[Deleted]

Cheers for the heads up robby, I have. never used them, and certainly won't now.

[Bob]

Hope my Authentic Sigelei 100w Plus gets here in one piece then - it's already on way via NedPost

[VapingBad]

That is p155 poor of them robby, IMO you have typed enough and it's time to escalate and get your money back.

[-V-]

Up the Paypal to a claim should go in your favour I'd say....

[robby]

Mar 27, 2015 13:56:53 GMT VapingBad said:

That is p155 poor of them robby, IMO you have typed enough and it's time to escalate and get your money back.

It`s not a lot of money, so I`m going to play along for a bit and see if they can drop themselves in it a bit more, then post it on their FB page if I can as well as Tinydeal who appear to be their parent company VapingBad

[VapingBad]

It's the thrill of the chase for then is it robby?

[robby]

It certainly is VapingBad, something Red Bull will have to grow to like this year

[Deleted]

Not surprised robby if tinydeal have anything to do with cigabuy. I had to claim through paypal for items that were on the never never from tinydeal as soon as it was escalated to a claim, tinydeal fell silent and never responded to any correspondence from paypal and my money was refunded. Another company that appears to operate in the same manner is Deal Extreme. I will be giving both of these and cigabuy a wide berth in future. Their customer care policy appears to be "you're the customer and we don't f*****g care"

[robby]

Their customer care policy appears to be "you're the customer and we don't f*****g care"

In a nutshell striker42, nicely put

[TJ]

Aww crap, I ordered one of these from them after seeing it on here so cheap www.cigabuy.com/mini-smart-20-2200mah-variable-voltage-wattage-apv-mod-p-6794.html hope it turns up in one piece in a box and not chucked in a jiffy!

[Perpetua]

We did refuse them Vendor status  . . . and banned at least 2 of the spamming id's they created.

allaboute-cigarettes.proboards.com/user/6927

There will probably be more now trying to join . . .