Gearbest Order/Stock Queries

[isabel22]

Oct 21, 2015 14:36:06 GMT River said:

isabel22 would you check the following order please no updates since 06-10-15

Order No.:W1510060309011504

Thanks

Hi, River  your package was shipped with China post on 7th Oct, non providing tracking number , it takes about 25-40 days to land in Britain . pls await with patiently . 

[isabel22]

Oct 21, 2015 13:55:18 GMT letsavit said:

Oct 21, 2015 3:53:39 GMT isabel22 said:

HI, letsavit I have one query , you opened one ticket for cancelling the order yesterday.  so i wonder if you want cancel the total order or only refund 125 points then ship the items?

Hi isabel22 the ticket reply said too late for coupon or points, if you can get me the points back then ship, if not cancel

Thank you very much.

Hi, letsavit  unfortunately ,  it is too late to reject  your request of order cancellation . 
we will refund your money soon. 

[isabel22]

Oct 21, 2015 18:49:53 GMT bones3 said:

isabel22

Still not heard anything about the batteries out of my order could you please check for me

W1509290400539403

Many thanks for all the time and effort you put in here for us all

I can only speak for myself and say it's appreciated very much

Hi, bones3   you are welcome , i am so happy i am here is helpful for you all .

but i think maybe you gave me the wrong order code , because this W1509290400539403 is for the Tilemahos V2 , was shipped out on 16th Oct. 

[bones3]

Ooo sorry isabel22

Try this one

WP1509271139541573

[Perpetua]

Oct 22, 2015 6:00:46 GMT isabel22 said:

Oct 21, 2015 18:49:53 GMT bones3 said:

Many thanks for all the time and effort you put in here for us all

I can only speak for myself and say it's appreciated very much

Hi, bones3   you are welcome , i am so happy i am here is helpful for you all .

It is very helpful isabel22, I'll also add my thanks and appreciation for all the work you do for us.

[isabel22]

Oct 22, 2015 6:04:32 GMT bones3 said:

Ooo sorry isabel22

Try this one

WP1509271139541573

yesterday evening the tracking number came out . RE580099518SE
i will  push again . 

[bones3]

Thankyou isabel22

Your a credit to gearbest hope your appreciated there

[River]

Oct 22, 2015 5:42:28 GMT isabel22 said:

Oct 21, 2015 14:36:06 GMT River said:

isabel22 would you check the following order please no updates since 06-10-15

Order No.:W1510060309011504

Thanks

Hi, River  your package was shipped with China post on 7th Oct, non providing tracking number , it takes about 25-40 days to land in Britain . pls await with patiently . 

isabel22 thanks for that however i thought i had ordered from the EU warehouse?????

[tabs604]

Hi Isabell22,

Thank you for all your help so far.

I placed my 3rd order on Monday. Its my largest order to date.

order no is: W1510191056196868

Its still showing as processing after the 4th day.

Would you be kind enough to nudge them please?

I have raised a ticket. Is there any item on my order causing a delay? i heard sometimes batteries can cause a delay?

Many thanks,

Tabs

[tabs604]

Isabell22??? can you here or respond to my PM please?

[Deleted]

isabel22 - tagging

[tabs604]

Isabell22,

I'm displeased that you have failed to come back to me despite visiting the forum a few times today.

I got an answer to the ticket I raised with pre-sales. They mentioned the items ordered are not in stock despite showing they were when I ordered.

I was told it will take weeks to re-stock, process and ship. I was offered the option of waiting or a refund.

Not a good experience my 3rd time around.

it would help if they could confirm which of my items are in stock and ready to ship and then I can make a decision.

can you help with this please?

[pj1967]

WW1510091217175613

Hi isabel22
I ordered these batteries over 3 weeks ago , it stated 3 days to ship, I've raised more than one ticket all you keep on saying is we promise to ship your order in 2 days can you find out what is happening.
Thanks pj1967.

[isabel22]

Oct 22, 2015 7:28:01 GMT River said:

Oct 22, 2015 5:42:28 GMT isabel22 said:

Hi, River  your package was shipped with China post on 7th Oct, non providing tracking number , it takes about 25-40 days to land in Britain . pls await with patiently . 

isabel22 thanks for that however i thought i had ordered from the EU warehouse?????

Actually nope , you ordered it form China Warehouse 

[isabel22]

Oct 22, 2015 13:59:48 GMT tabs604 said:

Isabell22,

I'm displeased that you have failed to come back to me despite visiting the forum a few times today.

I got an answer to the ticket I raised with pre-sales. They mentioned the items ordered are not in stock despite showing they were when I ordered.

I was told it will take weeks to re-stock, process and ship. I was offered the option of waiting or a refund.

Not a good experience my 3rd time around.

it would help if they could confirm which of my items are in stock and ready to ship and then I can make a decision.

can you help with this please?

Hi, tabs604  sorry if i reply you now .
i checked your order 20th  , 11 pics . 
the evic mini and eleaf i just2 will restock in these days because yesterday the factory shipped the goods .
then  the melo and case for evic mini  i will ask the restock date . 
the distribution about others items  already done ,and will ship soon .