Incorrect product from Gearbest

[isabel22]

Nov 2, 2015 21:46:06 GMT Chrissie said:

Nov 2, 2015 18:02:35 GMT gph said:

I made an order of 4 items from Gear Best earlier this year. They shipped 2 items, neither of which were what I ordered. Customer Service said the 2 items I ordered were no longer in stock. The 2 items I received were replacements for those 2 items. They also said the other 2 items that were never shipped were in stock and would be shipped.

That was months ago. Nothing has arrived and I just don't buy from Gear Best anymore.

Nov 2, 2015 18:36:15 GMT gph said:

Correction, I just looked at the order on GB. One of the items I received was correct, the other was not. The order was shipped June 24th. So I got one useable item at $15.94 US from a $58.15 US order.

Nov 2, 2015 19:26:56 GMT 300 said:

GB are the only company i've ordered vape gear from that never turned up.

Plenty other members here seem happy with the service they get though so it's not all bad news for GB.

Just chalk it up on the 'lesson learned' board & shop elsewhere.

Tagging isabel22 to see if she can hopefully do something about these issues.

Hi, gph      can you send me your order number here or via PM , i will try my best to help you to fix your issues. 

thank you so much !

[gph]

Hi Isabel. The order number is W1506170516038745

The correct item I received was the Step Drill Bits.

[300]

Nov 3, 2015 2:54:24 GMT letsavit said:

Nov 3, 2015 2:43:41 GMT 300 said:

Thanks, but already tried that & because i didn't use 'tracked postage' she couldn't really help.

No big deal for me, i pretty much got what i expected, lesson learned & moved on.

PayPal.

I have never used tracking post and always got my money back on "lost", 4 now, but with how much I have ordered that percentage is very very low, 1 was gearbest, looking like number 5 is too, I blame Yodel for this one, I do honestly think gearbest ship everything, some just don't make it......anyway it's thier responsibility to get it to you with thier "free shipping" when they then say it's your fault for choosing no tracking state the latter in the resolution center and escalated to a claim.

I don't know if GB shipped my order or not, i didn't really want to order from them but the item wasn't available anywhere else at that time.

It doesn't really matter, i'm not hung up over it enough to make a claim, i've written it off & will continue to shop elsewhere.

[isabel22]

Nov 3, 2015 14:11:20 GMT gph said:

Hi Isabel. The order number is W1506170516038745

The correct item I received was the Step Drill Bits.

Hi, gph, the QCY QY3 Bluetooth V4.0 Headset Wireless Headphone will be shipped within these 2 days , and the Mini 503 Wireless Stereo Bluetooth Headset  was sold out , we will refund your money .

then , in your first parcel ,we should send 2 items : Mini B2 Hi-Fi Bluetooth Stereo Headset and WLXY 3PCS High Speed Steel Reamer Set
but you said you only received the correct item ：Steel Reamer Set , if you didnt received the Mini B2 Hi-Fi Bluetooth, would you let know which item you received ?
and let me sort it out , thank you so much !

[gph]

Thanks Isabel

The headphones I received were "Mini 503". I already had a pair of those and don't use them because they're not loud enough for use at my work.

[gph]

FYI, the Mini 503 I received are not the same as the out of stock pair I tried to order.