Incorrect product from Gearbest

[beedee]

While I have no problem with others changing it, I was never going to do it myself!

[markus]

I can understand the reasoning for that beedee, glad youve got a refund

[beedee]

           markus

[phatfil]

+1 glad, its resolved.. vapemail should be the source of joy and wonder, not disappointment and frustration..

here is to many future lil packets of joy....

[Deleted]

Hi isabel22, Sorry to bother you again but can you check to see why your CS dept have not refunded my Pay Pal account as agreed due to the incorrect item being sent.

Order No.
W1509251335497548

beedee, did you recieve a refund yet?

[isabel22]

Oct 26, 2015 7:42:06 GMT car147 said:

Hi isabel22, Sorry to bother you again but can you check to see why your CS dept have not refunded my Pay Pal account as agreed due to the incorrect item being sent.

Order No.
W1509251335497548

beedee, did you recieve a refund yet?

Hi, car147 ,I checked the status of your refund , sorry a little delay , your's just approved by our finance department , so pls wait an moment , will return to your paypal later . 

[Deleted]

Oct 26, 2015 9:28:27 GMT isabel22 said:

Oct 26, 2015 7:42:06 GMT car147 said:

Hi isabel22, Sorry to bother you again but can you check to see why your CS dept have not refunded my Pay Pal account as agreed due to the incorrect item being sent.

Order No.
W1509251335497548

beedee, did you recieve a refund yet?

Hi, car147 ,I checked the status of your refund , sorry a little delay , your's just approved by our finance department , so pls wait an moment , will return to your paypal later . 

Thank you isabel22, that's fine. 

[Deleted]

isabel22

Received the refund many thanks once again for all your help, Gearbest are very lucky to have such a good ambassador.

[isabel22]

Oct 26, 2015 16:21:22 GMT car147 said:

isabel22

Received the refund many thanks once again for all your help, Gearbest are very lucky to have such a good ambassador.

car147 ， 

[gph]

I made an order of 4 items from Gear Best earlier this year. They shipped 2 items, neither of which were what I ordered. Customer Service said the 2 items I ordered were no longer in stock. The 2 items I received were replacements for those 2 items. They also said the other 2 items that were never shipped were in stock and would be shipped.

That was months ago. Nothing has arrived and I just don't buy from Gear Best anymore.

[gph]

Correction, I just looked at the order on GB. One of the items I received was correct, the other was not. The order was shipped June 24th. So I got one useable item at $15.94 US from a $58.15 US order.

[300]

GB are the only company i've ordered vape gear from that never turned up.

Plenty other members here seem happy with the service they get though so it's not all bad news for GB.

Just chalk it up on the 'lesson learned' board & shop elsewhere.

[Chrissie]

Nov 2, 2015 18:02:35 GMT gph said:

I made an order of 4 items from Gear Best earlier this year. They shipped 2 items, neither of which were what I ordered. Customer Service said the 2 items I ordered were no longer in stock. The 2 items I received were replacements for those 2 items. They also said the other 2 items that were never shipped were in stock and would be shipped.

That was months ago. Nothing has arrived and I just don't buy from Gear Best anymore.

Nov 2, 2015 18:36:15 GMT gph said:

Correction, I just looked at the order on GB. One of the items I received was correct, the other was not. The order was shipped June 24th. So I got one useable item at $15.94 US from a $58.15 US order.

Nov 2, 2015 19:26:56 GMT 300 said:

GB are the only company i've ordered vape gear from that never turned up.

Plenty other members here seem happy with the service they get though so it's not all bad news for GB.

Just chalk it up on the 'lesson learned' board & shop elsewhere.

Tagging isabel22 to see if she can hopefully do something about these issues.

[300]

Nov 2, 2015 21:46:06 GMT Chrissie said:

Nov 2, 2015 18:02:35 GMT gph said:

I made an order of 4 items from Gear Best earlier this year. They shipped 2 items, neither of which were what I ordered. Customer Service said the 2 items I ordered were no longer in stock. The 2 items I received were replacements for those 2 items. They also said the other 2 items that were never shipped were in stock and would be shipped.

That was months ago. Nothing has arrived and I just don't buy from Gear Best anymore.

Nov 2, 2015 18:36:15 GMT gph said:

Correction, I just looked at the order on GB. One of the items I received was correct, the other was not. The order was shipped June 24th. So I got one useable item at $15.94 US from a $58.15 US order.

Nov 2, 2015 19:26:56 GMT 300 said:

GB are the only company i've ordered vape gear from that never turned up.

Plenty other members here seem happy with the service they get though so it's not all bad news for GB.

Just chalk it up on the 'lesson learned' board & shop elsewhere.

Tagging isabel22 to see if she can hopefully do something about these issues.

Thanks, but already tried that & because i didn't use 'tracked postage' she couldn't really help.

No big deal for me, i pretty much got what i expected, lesson learned & moved on.

[letsavit]

Nov 3, 2015 2:43:41 GMT 300 said:

Nov 2, 2015 21:46:06 GMT Chrissie said:

Tagging isabel22 to see if she can hopefully do something about these issues.

Thanks, but already tried that & because i didn't use 'tracked postage' she couldn't really help.

No big deal for me, i pretty much got what i expected, lesson learned & moved on.

PayPal.

I have never used tracking post and always got my money back on "lost", 4 now, but with how much I have ordered that percentage is very very low, 1 was gearbest, looking like number 5 is too, I blame Yodel for this one, I do honestly think gearbest ship everything, some just don't make it......anyway it's thier responsibility to get it to you with thier "free shipping" when they then say it's your fault for choosing no tracking state the latter in the resolution center and escalate to a claim.