shiny
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Post by shiny on Jul 17, 2018 9:15:07 GMT
Replacement VIM kit arrived super quick JAC Vapour and the USB plug fits perfectly into the battery with no issues. I have now sent the original kit back using the free post label you provided and would like to thank you for the excellent customer service provided.
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Post by Perpetua on Jul 17, 2018 18:44:24 GMT
VIM feedback submitted . . . . huge thanks to Andy and JAC Vapour for the opportunity and their generosity .
I can honestly say this compact device has been an absolute pleasure to use.
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tcg69
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Post by tcg69 on Jul 17, 2018 18:52:01 GMT
I have to agree Perpetua it's been a pleasure to use and customer service we have received is first class.Thank you for the opportunity to test this product it's been great.
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JAC Vapour
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Post by JAC Vapour on Jul 18, 2018 8:17:45 GMT
Thanks I am glad you enjoyed it, and hopefully we'll get good data from it that allows us to improve things in the future.
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thebishman
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Post by thebishman on Jul 18, 2018 18:33:45 GMT
Id just like to say as a non trialist...credit to JAC Vapour for firstly pubilically trialling the device, and secondly the customer service and support has been superb.
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JAC Vapour
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Post by JAC Vapour on Jul 19, 2018 8:31:57 GMT
Thanks to everybody for taking part in this, I know a few have submitted the forms already. For those still to submit please make sure it's done by end of the day tomorrow. I'll then start going through it with the engineering dept. but I've already seen lots of useful feedback.
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stu1873
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Post by stu1873 on Jul 19, 2018 11:41:20 GMT
Just done my feedback for the VIM.
It has been a pleasure to test out this dinky wee device that has not really skipped a beat since i got it.
This is the first time i have seen a company openly test out a device to forum members and for me it just shows how confident they are about their product and to get honest feedback to make it a success (which i think it will be).
As JacVapour being the first company i dealt with and bought a device from over 5 years ago to get me off of tobacco i would like to thank everyone at JacVapour for setting me on this path and i wish yourselves all the very best for the future for your product and company.
Cheers Stu
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shiny
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Post by shiny on Jul 19, 2018 17:34:50 GMT
Feedback form submitted JAC Vapour and it’s been an enjoyable experience using a device that may have been overlooked by myself. Will continue to use the device daily as it’s excellent as a pocket mod when going out. Wish this had been available years ago as it would have saved me thousands of pounds spent on shinyitus. “Vape a VIM and get on with life”
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Post by snow on Jul 19, 2018 19:28:39 GMT
My feedback was completed today too. Cracking little device thanks again for the chance to test it.
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Greigster
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Post by Greigster on Jul 19, 2018 20:18:12 GMT
Feedback submitted Andy.
Thanks for inviting me to take part.
Cheers
Neil
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BrenD
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Post by BrenD on Jul 20, 2018 8:05:33 GMT
Done, I hope we have been able to provide some useful feedback! I certainly didn't have any issues with the device, it behaved itself and was a pleasure to use. It has been with me pretty much all day every day since I received it and I can't see that changing any time soon. It filled the MTL gap in my collection well as I hoped it would and I'll definitely continue to use it, buy another device and sort myself out with some extra tanks. Thanks once again for the opportunity to be part of the test
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JAC Vapour
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Post by JAC Vapour on Jul 24, 2018 8:39:20 GMT
Thanks to everybody for getting involved in this testing, I am going to spend rest of this week going through all the results across the forums and user groups. It's been a pleasure and I'll be back with more testing stuff as soon as the opportunity arises. I'm sure we're going to get some good data from this, and the effort it much appreciated.
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Lee
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Post by Lee on Jul 24, 2018 18:39:36 GMT
Brain dead moment, where is the feedback form
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Post by Perpetua on Jul 24, 2018 18:45:12 GMT
Brain dead moment, where is the feedback form
Andy emailed it to us Lee . . . . here's the link.
Actually on second thoughts it might be a confidential document, so I'll PM you the link Lee.
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Lee
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Post by Lee on Jul 24, 2018 18:55:18 GMT
Found it in my emails Filled in, and sorry about the delay
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