Recent Posts

Thanks for those edits Karma we had added that to our communications, however didnt have a chance to post it here till now

Yes according to a thread on another forum, dropped it 3ft on to a carpet. May be a different unit but I guess the resulting damage will be the same.

So again ECCA will reiterate please contact the retailer that sold you one of these ASAP, and any issues please contact us immediately so we can get it sorted as quickly and as easily as possible.

Smoketech has confirmed that the GROOVE might have a safety defect due to product design. They have issued an immediate recall.


If you own a GROOVE you must contact the vendor you bought this from as Smoketech is encouraging vendors to issue a 100% refund on these items.

STOP USING THE ITEM IMMEDIATELY!  (Get in touch with your vendor, do not put these in the post)  edit by Karma

If you are having any issues getting a refund or cooperation from the vendors, please raise a ticket with ECCA by clicking this link eccauk.freshdesk.com


This is the official Smoktek announcement

Quote:
From SMOKTECH
Dear All Valued Customers,
Confirmed by laboratory of Smoktech,SMOKTECH GROOVE might have an potential safety hazard due to the design defects.
we deeply apologize for all the panic and inconvenience
After careful deliberation, to be responsible for customer satisfaction of normal use, to keep the brand integrity of SMOKTECH, we’ve made the decisions below:
1) As for the groove that are still at the warehouse of our distributors, pls try to destroy them at the purpose of environment protection and safety
2) as for the groove that are already sold to end users, please do a 100% recall instantly.
3) SMOKTECH distributors can choose any MOD in SMOKTECH current product line and we will send the quantity of equal value.
4) SMOKTECH will pay the shipping from factory to warehouse of our distributors.
5) We are attaching instructions on the best way to destroy the groove.
6) We will stop production of Groove since today.
At last ,thanks a lot for all your support during the past 3years. we appreciate all the advice and comments of the items from all the customers and distributors. SMOKTECH will supply the most updated ,best quality and safest products to the market in future.
Thanks.

Smoktech Marketing Department
June, 09, 2013


The above information was sent out to VENDORS, each vendor is responsible for recalling the product they sold you. Please contact the vendor you bought the item from and NOT SmokTech.

If you have any issues, please let ECCA know immediately so that we may be of assistance. assistance 

Good stuff sammy13 you can never have too many backups, and as someone said to me nearly 3 months ago "back ups for those back ups", I believe it was @chrissie that said that

I need to get myself at least 1 carto. The last time I tried one was on my cig-a-like, and I did quite enjoy the vape. The only thing is the amount of liquid it holds puts me off. I can't be dealing with the faff 3 times a day lol

Carry it with you. Thats my suggestion

I tend to puff it like a pipe, from one side of my mouth and then inhale deeply after 3-4 seconds. But I do the same as you, have a puff every 5 mins or so, unless I'm at work I then chain vape through my break

When I say puff like a pipe, its almost like Im trying to get a cigarette re-lit without getting my lighter out again. If that makes sense.