Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228 
Location:
Likes: 65
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Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on May 6, 2013 1:50:13 GMT
Good news received today; the items missing from my order are going to be posted to me! Many thanks to the Vaprobreak member on here. Without you and robby, it would have been very difficult to converse with the company. Hi, Vanessa. Good for you. You know, we are trying to do the customer service now, so you won't encounter such difficulty any more, nor will anyone else. Sorry about the inconvenience. |
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on May 6, 2013 1:24:37 GMT
Hi Haiyuan, Do you have a name we can refer/address you by as it makes it much more personal and friendly. We all know your boss as Min, but we do not have a name for you. Regard, Jon Thanks for asking my name. You know this account is supposed to be official, and I feel a little to address myself as vaporbreak in the emails as well. You can call me Maggie. My Chinese name may be a little difficult for you to announce and remember.  Regard, Maggie |
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on May 3, 2013 3:42:10 GMT
Hi, guys. I'd like to add that if you have any problems with the products or after-sale service, please contact our customer service first. You know we are always glad to help, but if you make this known first to me, then I have to forward it to my colleagues, which takes longer time in the end. We won't ignore your requests and complaints. You have our word. The employees of our company are full of empathy, so if anything undesirable happens, we will try our best to get it fixed for you. Of course, if your requests are suspended for too long (regularly we will deal with your requests in three working days), you can tell me the name and email address and the details of your order, so that I can try to cut short your waiting time. |
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on May 2, 2013 6:58:35 GMT
Received 10 of these from Vaporbreak the other day But the Cartridges were not included So I messaged them and the are adamant that a Cartridge is not included with the item Now I may be mistaken but as you all can see it clearly states they include a Cartridge Also the Site still has this item for sale....They have not changed the listing even after I pointed this out I am very reluctant to purchase from them again and suggest you all think twice before you do  Hi, the description of the EGO-C atomizer is out of date. Now that what you can see is that a Cartridge is included, we agree to compensate that for you. A credit slip is offered. If you have requirements, please PM me or send emails to me. Sorry for the inconvenience. |
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on May 2, 2013 6:41:03 GMT
I ordered two of the VV350 kits which lasted a few hours till they packed in.The type with the plastic bodys are very poor quality.I have sent a video of the broken kits and am still waiting for a reply.I sent the email on 22/03/13 and am still waiting to resolove the issue.I want to change the faulty plastic bodys for the stainless steel type.I have been using the VV350 stainless body with no problems.Can I please have an answer? Hi, could you please send an email with details of your order and videos or pictures of the vv350 kits to me? Your name and email address is also needed so that I can urge my boss to give you an early reply. |
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on May 2, 2013 6:29:32 GMT
Before I mailed the defective Vamo back they said they would send a new one immediately. I mailed it on Friday and on Sunday I received a tracking # for the new Vamo. On Tuesday I received an email stating they would resend my defective Vamo back to me when I placed my next order with them completely disregarding our previous agreement. After the blatant lies and deceit do they really think I would ever order from them again. Are you saying that they wont send you a replacement unless you pay for it?, or because they want you to pay the shipping? peteyHi, sorry for this. The one changing emails with you didn't explain to you clearly. The reply that sending the new vamo with your next order is a suggestion, and we often do this for the sake of convenience, that is you can get the replacement with your new order and no extra postage is needed. Many customers prefer this, but we ONLY do this on your approval. If you would rather not, we will send the new vamo immediately. We have no intention to cheat. Sorry but could you tell me your order reference number so that I can prepare the new vamo for you? |
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on May 2, 2013 5:47:18 GMT
They copied that listing from somewhere else -- Including the typo. apparent inability to put things right -- Robby ALWAYS has to contact them, and is told different stories than what the purchasing member is. communication channels -- Even Paypal have said he does not reply to THEIR mails. This will be my last public comment on any Vapourbreak issue, it boils my blood to see them treating people in this way. If anyone needs my assistance with fault finding a defective product then feel free to PM me. Hey, I didn't mean to make excuses or something. My boss is the one who answer the emails, and he is busy and not so good at English. This is why he didn't answer emails frequently and tried to use easy words. I don't know why when a problem is raised, all the people tend to criticize us. We do have a lot of work to do, I admit that. We are really trying. On the other forum, a customer said that he understands errors happen, so he won't lose heart because of the mistakes we make. I really feel grateful for his kindness. I know not everyone is willing to give people a second chance. So we appreciate those who do. I know that due to your own issue with us, you have lost faith on us, I really understand that. I still can't see why things go like this during our three-day holidays. |
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on May 2, 2013 5:29:54 GMT
I've had no problems with Vaporbreak fortunately. Any vendor can get things wrong, but it seems that where this particular vendor falls down is his apparent inability to put things right and to keep communication channels open when a problem does occur. This is really a misunderstanding. No offense, really. We had a May Day holiday from 29th of April to May 1st, and I guess this is why the communication is not smooth. After all, my boss is not so good at English, and he answered the emails when we were on holiday. I feel sorry for the introduction of the products section as well. I DID try to convince him that this section needs improvement, but I didn't get the approval, nor did I have the access. |
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on May 2, 2013 5:23:04 GMT
I have managed to get hold of him. They copied that listing from somewhere else and dont realise the significance of what has happened here. It certainly wasn`t deliberate and he is very apologetic. He is going to send them to you and change the listing when they are back off their short break lenny59Thanks for doing that for me Robby I just hope they get their act together soon These "English" speaking staff don't seem to be making much difference in my opinion Also ...It would have been nice if he had Emailed me to apologise but cheers for that Robby Hi, sorry for that. I feel really sorry. I would have reedited the information of the products a month ago, but my boss won't let me because this act will result in a mess on the running of the website. I know this causes misunderstanding to you now. This version is out of date, and I will talk to my boss to rectify this soon. I'd like to apologize on behalf of our company. Sorry for the inconvenience. I will reply soon with a solution to this. |
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on May 2, 2013 5:18:45 GMT
Chrissie I REALLY find myself questioning the validity of "Vendor Status" for a company with a proven track record for letting customers down. Yes, I got a refund for my faulty Vamo, but that took 2 months, a Paypal claim/dispute, AND posting about it on the forums here. Any "AAE-C approved Vendor" suggests a number of qualities to a new Vaper, who will most likely be drawn in by the obviously cheaper prices, I know I was. I personally think this train has reached its destination. Hi, sorry for you first. I don't know when is your issue get solved. I just want to say that many disputes are dealt with lately, and delays are caused. We are sorry for that. The customer service has begun since this March, and so many problems ahead of us, so really sorry for the delay. We are trying really. Actually, things go smooth lately, and PayPal dispute can be dealt with quickly now. |
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on Apr 27, 2013 3:41:49 GMT
Hi,
We will have our May Day holiday from 29th of April to 1st of May, and we'll come back to work on May 2nd(BJT). Orders since April 28th will be delayed. Sorry for the inconvenience.
Vaporbreak
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on Apr 26, 2013 10:05:59 GMT
Product: newest calabash-shaped e cig starter kits  Newest calabash-shaped e cig starter kits, cute and suitable for people to use in the office! Price: $28.56 Weight: 0.45kg Descrip tion : ? cute shape:The body looks like a calabash, which is very cute and interesting. ?variable voltage: 3.2 V, 3.7 V and 4.2 V ?Battery: Built-in battery,safer ,with a capacity of 900mah . ?LED:three color—red,blue,purple.change with the voltage. ?atomizer:It's detachable,ego thread ,easy to replace. ?weight:75g,and length of it is 11cm ,easy to put in your pocket ?five click on/off safety This kits is portable and can be used in the office.,looks gorgeous on your desk! This set contains: calabash-shaped body*1 clearomizers (3.0ml)*2 wall charger*1 e cig passthrough USB cable(retractable)*1 Do you want something interesting to refresh you during the tiring office hours? This is your choice! This reminds me of a certain character in an Energy Provider advert on UK TV at the moment.......  Er, you leave me wordless……My advertisements in the end must be very silly or kind cliche to you then. I must say this is a coincidence, since I have never seen this advert before  |
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on Apr 26, 2013 8:50:55 GMT
Product: newest calabash-shaped e cig starter kits Newest calabash-shaped e cig starter kits, cute and suitable for people to use in the office! Price: $28.56 Weight: 0.45kg Description : ? cute shape:The body looks like a calabash, which is very cute and interesting. ?variable voltage: 3.2 V, 3.7 V and 4.2 V ?Battery: Built-in battery,safer ,with a capacity of 900mah . ?LED:three color—red,blue,purple.change with the voltage. ?atomizer:It's detachable,ego thread ,easy to replace. ?weight:75g,and length of it is 11cm ,easy to put in your pocket ?five click on/off safety This kits is portable and can be used in the office.,looks gorgeous on your desk! This set contains: calabash-shaped body*1 clearomizers (3.0ml)*2 wall charger*1 e cig passthrough USB cable(retractable)*1 Do you want something interesting to refresh you during the tiring office hours? This is your choice! |
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on Apr 26, 2013 3:57:31 GMT
OK. I will change the color of the text on our members forum. |
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on Apr 26, 2013 3:54:31 GMT
Hi ChillerVapes, Sorry to reply so late. It seemed that I got no notification when you replied to this thread. We will get the new CE range clearomizers using a stainless steel wick, although we are not certain about the exact time. We will update the information of the products in another thread. |
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