Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228 
Location:
Likes: 65
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Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on Apr 15, 2013 3:15:47 GMT
I won't use VB again. My first order went through like clockwork, so I placed a bigger order, including a load of e-juice, some 1100mAh Ego batteries etc. When I received no dispatch notification a few days later I messaged him a number of times before he finally admitted that they were no longer shipping juice to the UK. He offered me a refund, which I accepted but never received. I ended up having to claim my money back through PayPal. After that I've noticed that the price for the Vamo has jumped up by about $15 for the full kit, so a quick search on Alibaba found a bunch of much cheaper suppliers! Could you tell me the details of your order? I will try to figure out what was the wrong, and this will help us to avoid such a mistake again. Before my boss employed us, he did all the things alone, so he couldn't reply all your messages and emails in a timely fashion.Sorry for that. As for the price, I will not place a comment. Everyone has his own choice, and I will respect your rights. |
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on Apr 15, 2013 3:11:40 GMT
I dont really know what that means, does that not mean that you have authorization to send it back? Forgive my ignorance of the process Rob, I don't know what that means either which is why I had been trying to get hold of them. All I do know is... ***************************** 3.Warranty & Return For first time customers: ? Refund is available. ? Replacement is not available. ? If you are not satisfy with the goods we send to you, you can send it/them back to us. Buyers take on the shipping fee. And we will refund for you after we check the tracking number is avalible or we get the goods which you send back. For the second time or more than 2 times customers ? Refund and replacement is avaliable. For all the customers ? Please repack the item carefully.All items returned must contain all original packaging materials. ? Items returned will be tested and a new replacement will be shipped to the buyer immediately when found defective. In the event that a suitable replacement is not available then a refund will be issued. Shipping, handling and insurance fees are non refundable. ? If the item is found non-defective, the item will be sent back to the buyer at buyer’s expense. Items returned without RMA number will be refused and returned to the sender. Buyer is responsible for All Return Postage and Shipping Charges. Buyer is responsible for additional shipping costs for items that are returned refused and/or undeliverable. We do not accept any returns without an authorization number on the box or label it is being returned in. ****************************** The RE#000020 is a "Return Request" which has never been confirmed or responded to. From what the above states, return shipping fees are down to me. They have UK buyers by the short and curleys and could send any amount of faulty items as return costs are so high. I have to declare that the police has been out of date. I'd like to send a new one which will be put on our website. As for this one, I can only express my regret. I have asked my boss to give me the authorization to verify the description after every product, but the admin of our website is too busy to deal with the problems we have raised. Here is the new one. 3. After-sale service<o:p></o:p> ? We provide warranty service. <o:p></o:p> <o:p></o:p> ?If your items can not work unfortunately, the refund or replacement request is available after we have confirmed that the defect of the product is intrinsic. <o:p></o:p> <o:p></o:p> ATTENTION<o:p></o:p> We need you to offer photos and videos showing the defects of the goods to us before we process your refund or replacement, because we need to negotiate with the factory to ask for the replacement. If you refuse to offer these multimedia materials, then we are regretful that we can do nothing with your problems.<o:p></o:p> <o:p></o:p> ?All the items returned must contain all the original packaging materials, and the tracking number should be offered. Please repack the item carefully, and keep it in the same condition as received. <o:p></o:p> <o:p></o:p> ? Items returned will be tested and a new replacement will be sent to you immediately after the defect is found. In the event that a suitable replacement is not available, then a refund will be issued.
? The postage for the returned items is on our side when defects are found. If the buyer has paid for the cost of returning the defective product at first, then we will give back the postage in the form of vouchers.
Could you tell me the details of your order? I can see what I can do next. |
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on Apr 15, 2013 2:53:37 GMT
monomach, have you not been able to talk to them online? Waited in queues online for them, sent them emails, at best all I get are automated responses to my emails saying they have been forwarded to the team. I start work at 06:30 and do not have access to their online chat except on days off. I will just send it into the black hole with a tracking number now that Paypal have made their decision.  Sorry to hear that. I should have entered this thread earlier, and then I can do something for you. Could you tell me the details of your order and send me an email? My email address is bluesky902@hotmail.com. I will give you a reply as soon as possible. Sorry for the inconvenience. |
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on Apr 12, 2013 2:34:14 GMT
A couple of your items in the 30% off take you to a page like this, does that mean they are out of stock? Also is it possible to add Sterling to your currency list? I can't understand how this happened as well. You can view our homepage directly, and the 30% OFF section can be found easily. www.vaporbreak.com/enI mean there were some in stock as the number after the products showed when I posted, and they decreased when bought. Sorry that Sterling can't be added to our currency list at present. Hope you can understand. |
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on Apr 12, 2013 2:24:11 GMT
The stock of the 30% OFF products is listed below. What are you waiting for? CE4 Atomizer --792 CHEAPEST EGO-D Atomizer--45 What does the number mean at the end of each line? Does it mean that you have that number in stock?  Yes, it does. Seems that I use a confused way to make the stock known. Maybe a little weird? The number can show that at the time when I create the post, some may be not available soon, and if you want these products, you need to action now. |
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on Apr 12, 2013 2:19:04 GMT
I know its early, but wrong section snickering_smileySorry for that. I'm new to the forum, and a little confused about placing my threads at a correct section. Won't do that again. |
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on Apr 12, 2013 2:17:03 GMT
The discount is going to be 5% fred, I think they are going to add a code, because the system mentioned isnt going to work as you will have already paid. Robby, thanks. You're very helpful. |
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on Apr 12, 2013 2:15:48 GMT
The discount will of course be welcome, but more importantly providing customer support like this is a big step in the right direction - so welcome to the forum Personally I've never had a problem with Vaporbreak - good prices and shipping time for me. Thanks. You are right. Actually we are working on providing better customer service, and this is why I'm here. I register on different forums not only to make you informed of our products, but also make your requirements and suggestions known to my boss. We want to provide quality goods& service for you. Hope you can enjoy your shopping on our online shop! |
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on Apr 12, 2013 2:12:16 GMT
Robby is right. Vaporbreak, we need a code that will give us the discount. Ok. I will talk to my boss about it, and let the admin of our website to add a discount code. After all is done, I will make you informed. |
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on Apr 11, 2013 8:55:08 GMT
The stock of the 30% OFF products is listed below. What are you waiting for? CE4 Atomizer --792 CHEAPEST EGO-D Atomizer--45 |
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on Apr 11, 2013 3:53:07 GMT
Hello, everyone! Some of you may be familiar with our online shop(our products are so CHEAP!!), but I'd like to introduce our company here. VaporBreak.com shop is popular among vapors because you can be well-equipped with your favorite ecig products with less money. We sell the hottest Vamo products(not limited to this product), ego series batteries of different kinds and e-liquid. Since we have sold the e-liquid, it has become one of the most popular product, and due to this we will resell it again. You can pay close attention to the news on our website www.vaporbreak.com/en/At present, we are devoting ourselves to create better customer service of our online shop, and if you guys have problems with your orders, welcome to "complain" to me. :PI will try my best to help you out.Suggestions are the most welcomed.![]()
GOOD NEWS??
We offer discounts for the members of the forum. You can spend less while you are shopping on our website. All you need to do is to register on our website(then the price of the product is lower than that when you view as a visitor) and add messages that you are a member of the AAEC when you pay via PayPal!
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on Apr 8, 2013 7:07:16 GMT
You know what robby I might just treat myself to one of them at the end of the month for missing out on the TZMAX clone co-op buy. You can still get a vamo at vaporbreak for £17-60 plus £3 shipping, I sometimes forget lol Hello, vaporbreak has an account on this forum now, and a free sub-forum has been created. Would you like to join in it and information of the product and discussions of e-cig will be found on it. Non working link removed by Jess |
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