Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228 
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Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on Apr 17, 2013 1:50:17 GMT
Sorry, I can't find the part 1 on the forum. Guess you can send all the videos in MP4 to the oceanheart1988@hotmail.com, and please let me know your email address, so that I can remind my boss of replying to your email.
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on Apr 17, 2013 1:38:27 GMT
It seemed that my reply to you late yesterday afternoon wasn't shown. We will figure this out and reply to you in 3 days, and I will try to make your waiting time less. Sorry for the inconvenience, but we have to follow certain steps before we can reply you with a solution of refunding or sending a new one to you. You can reply me with your preference first though.
Sorry for the delay and all the bothering.
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on Apr 17, 2013 1:19:05 GMT
Ok. It seemed that the system didn't recognize the category. Now it works. You can check it again. Thanks for telling us the error, robbie.  |
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on Apr 16, 2013 9:56:27 GMT
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on Apr 16, 2013 9:20:46 GMT
Go on then, I couldn't help a small smile. Not sure about my attitude if I have to wait as long as monomach however. Scs, I had some issues with my Vamo but not to the extent of Mono. I do hope that his issues are solved soon and is compensated for the angst and stress. The vamo was a problem buy with VB but the other items such as the phoenix dripper were extremely good value. A lot of people are very happy with this vendor but the communication between both parties needs to vastly improve which the owner I believe is making progress albeit on a tortoise scale. Good luck in trying to get your vamo problems rectified. My boss has talked to the factory, and he was told that the "02" error may be caused by the damage through shipping, or it was a result of misoperation when you put the batteries into the vamo.
When your case is the latter, the "02" occurs when you put the battery/batteries and press the biggest button on the body at the same time. The "02" is the PUB number of the manufacturer. If the vamo can't work properly after the error, you can restart it. If the vamo still can't work after the restart, you can ask us to change it for a new one. |
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on Apr 16, 2013 8:37:33 GMT
Thanks. You're very helpful. It seems that we have got some faulty vamos in the same bunch of the goods stock.
We will look into it and reply soon.
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on Apr 16, 2013 8:02:55 GMT
Go on then, I couldn't help a small smile. Not sure about my attitude if I have to wait as long as monomach however. Scs, I had some issues with my Vamo but not to the extent of Mono. I do hope that his issues are solved soon and is compensated for the angst and stress. The vamo was a problem buy with VB but the other items such as the phoenix dripper were extremely good value. A lot of people are very happy with this vendor but the communication between both parties needs to vastly improve which the owner I believe is making progress albeit on a tortoise scale. Good luck in trying to get your vamo problems rectified. You offer some valuable information for me. Did your vamo have some kind of defective as well? I have to confirm the "vamo problem", please understand. |
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on Apr 16, 2013 7:59:54 GMT
Mono, Its the weekend, you might get a answer tomorrow when they are open. Does your wall planner look like this.  Never give up, hang in there, fight for your rights. That would be really funny except I'm also waiting on resolution from VaporBreak in regards to my broken Vamo.  Go on then, I couldn't help a small smile. Not sure about my attitude if I have to wait as long as monomach however. Monomach got his refund yesterday. What was your problem then? Could you please send a email to me or PM me with the details of your order? |
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on Apr 16, 2013 7:43:50 GMT
You can say that again! I'm here to help out. Emails exchange may be not so timely sometimes, and I'm all ears for your suggestions and complaints. We believe that you customers make our online shop better. |
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on Apr 16, 2013 1:56:23 GMT
I can confirm the refund has been received by Paypal and the dispute has been closed. Thank you. Happy to see finally things get fixed. Bygones are bygones. No matter what happened, let's just forget it and move on. We will try to offer better customer service, and hope after the new policy is put up on our website, disputes will be less in the future. |
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on Apr 16, 2013 1:45:19 GMT
Before I get your reply, my boss has refunded you for all the goods. I just want to say that we did so as a compensation. Please check your PayPal account. However, disputes after we put the new policy on our website will be solved according to the new policy strictly. We can't suffer losses for a long run. Please understand us. An unexpected but welcome outcome to a drawn out issue I do hope this is a sign of customer support improvement over at VB. Keep up the good work. You bet it! We do try this time. Thanks to robbie and other members here, we have realized that we have a lot of work to do in the field of customer service. I am here to help you out, and hope we can win you back. After all, one-buy customer makes little sense to us. We want loyal customers,and first we need to offer better customer service of course. Thanks for those who are willing to give us a second chance, which means a lot to us. |
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on Apr 15, 2013 10:11:43 GMT
Before I get your reply, my boss has refunded you for all the goods. I just want to say that we did so as a compensation. Please check your PayPal account. However, disputes after we put the new policy on our website will be solved according to the new policy strictly. We can't suffer losses for a long run. Please understand us.
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on Apr 15, 2013 10:04:41 GMT
My boss told me that he remembered why he delayed to refund you.?You have raised the Paypal dispute and required a refund for all the goods you had bought, and he couldn't find a way or just too busy to ask you to change it. After all, we can't refund for the goods which are not defective. If you could exit from the paypal first(sorry I may not express myself clearly. I mean you quit the requirement for the refund for all the goods you bought), then he will refund you for the VV650 starter kit.
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on Apr 15, 2013 9:36:19 GMT
I see. I will talk to my boss immediately. Since he insisted on the present policy now, so I have to use these emails and pictures to convince him that he had agreed to refund you without making you send it back.
Sorry for the inconvenience.
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Legendgadget
Unregistered Vendor/associate
http://www.legendgadget.com/
Joined:April 2013
Posts: 228
Location:
Likes: 65
Recent Posts
Last Online Oct 10, 2016 7:17:41 GMT
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Post by Legendgadget on Apr 15, 2013 3:18:11 GMT
"Shipping, handling and insurance fees are non refundable." That's a bit out of order if something is faulty and not the customers fault. This version has been out of date, and a new one has been made already. Only it has not been put up on our website due to the fact that our admin has been occupied by other things. |
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