Vamo 02 fault code and top cap overheating possible fix.

[robby]

Hope it doesn`t cost too much to send back mate, always glad to help on this forum

[petey]

LOL I knew I was taking a chance with I ordered and this time I lost. It's like doing renovations- once you're at a certain point there's no going back. And as I always tell people that are having problems "at least it's fixable". Again thank you ever so much for trying to help and more importantly teaching me something- that's invaluable

Apr 26, 2013 13:37:53 GMT robby said:

Hope it doesn`t cost too much to send back mate, always glad to help on this forum

[robby]

No problem, can you let us know how much it costs to send it back and if they will refund you anything for that? Always good to know this stuff petey

[petey]

It's going to cost about $8.60 tax included so I'm not doing too bad. I will keep you updated as the the "ending". Thanks once again and it makes my day when I meet someone that's willing to take the time to help and teach others. I'm sure at some point in time I'll be picking your brain again LOL.
Cheers.

Apr 26, 2013 13:46:42 GMT robby said:

No problem, can you let us know how much it costs to send it back and if they will refund you anything for that? Always good to know this stuff petey

[robby]

Not too bad then, thought it may be more

[petey]

Just an update. Have been very busy with some personal family issues. VB has agreed to ship me a new Vamo and I'm very pleased and impressed with the outcome. I believe the original issues had to do with communication and growth problems. Min has now hired a total of 4 extra employees and I believe this will reflect in a very positive manner for VB and customers. Throughout the entire process I was treated with the utmost respect and understanding and I would definitely order from them again. Thanks once again for all the help and support I was given here. Once the family issues are in order I plan to be more involved here.
Cheers and thanks once again.
Geez I just reread the above and it sounds like an infomercial LOL.

[petey]

PLEASE completely disregard the above post applauding VaporBreak's efforts to resolve this issue. After mailing my faulty Vamo back on Friday to VB at a cost of $12.00 including packaging VaporBreak has now changed their mind and told me they are NOT sending me a replacement and will only send it if I place another order with them. It's very obvious they were stalling for time regarding the PayPal 45 day limit in which I could lodge a complaint against via PP. So now because I allowed myself to trust the "good folk" at VaporBreak I am now minus my Vamo and the $50.00 I spent on it. Am I allowed to post a Vendor review here as I wish to warn others of the extreme risk they take when purchasing from VaporBreak? What VB does not realize is I have one trump card left up my sleeve and fully intend to use it.

[robby]

Are you saying that they wont send you a replacement unless you pay for it?, or because they want you to pay the shipping? petey

[petey]

Before I mailed the defective Vamo back they said they would send a new one immediately. I mailed it on Friday and on Sunday I received a tracking # for the new Vamo. On Tuesday I received an email stating they would resend my defective Vamo back to me when I placed my next order with them completely disregarding our previous agreement. After the blatant lies and deceit do they really think I would ever order from them again.

May 1, 2013 14:00:20 GMT robby said:

Are you saying that they wont send you a replacement unless you pay for it?, or because they want you to pay the shipping? petey

[robby]

I have been in touch with the owner, I think there has been a misunderstanding here. They say that they meant that they would send it with your next order. It wasnt an attempt to take your money. It was just for convenience. I have the same difficulties communicating with them as everybody here. He says that he will send your replacement as soon as possible. petey

[petey]

No miscommunication. Why would they send me a brand new tracking # on Sunday?

May 1, 2013 14:56:25 GMT robby said:

I have been in touch with the owner, I think there has been a misunderstanding here. They say that they meant that they would send it with your next order. It wasnt an attempt to take your money. It was just for convenience. I have the same difficulties communicating with them as everybody here. He says that he will send your replacement as soon as possible. petey

[mybad]

Hi Petey , am sure it will work itself out , as for the tracking well that's a laugh at the best of times, I have had tracking numbers sent and the item could be anywhere according to the tracking system, but 99% of the time the item will turn up at your door, patience is the order of the day with VB.

[petey]

 I really do appreciate robby speaking to VB and, hopefully, clearing this up.

May 1, 2013 15:15:47 GMT mybad said:

Hi Petey , am sure it will work itself out , as for the tracking well that's a laugh at the best of times, I have had tracking numbers sent and the item could be anywhere according to the tracking system, but 99% of the time the item will turn up at your door, patience is the order of the day with VB.

[mybad]

Yeah well robby is Mins ?????

[robby]

I really do my best to communicate with them and it isnt easy, I get feck all for it. We have a resolution to it, maybe not ideal, but that`s China.