Day Old Kit Not working

[upright]

How would I ease it up, put something in the hole in the middle of it? It isn't solid like the pin on the charger.

[davess]

Sounds like a duff charger to me.

[upright]

OK, I got my tool kit out and lifted both pins, still a solid green light on the charger. So I guess I have a duff charger? Guess that is me screwed for the weekend

Thanks for the advice everyone. The video was helpful, thanks...

[Super-Shiny]

May 11, 2013 19:11:11 GMT upright said:

How would I ease it up, put something in the hole in the middle of it? It isn't solid like the pin on the charger.

Get a very small flat head screwdriver and just push against the sides of the pin in a upward motion.

Be very gentle, it might only need nudging up by half of a mil.

[Monki]

"Satisfaction Guaranty"

They can't spell very well can they...

See if you can get it working over the weekend and take it back Monday...asking for a refund maybe?

Certain aspects of their site suggest they are jumping on the bandwagon purely for the money. Strange opening hours too.

[Super-Shiny]

Well if you are taking it back i would try and get your money back, £75.00 is way over the top.

And get one of these if they give you your money back: www.vapeescape.co.uk/the-ve-riva-1100-deluxe-kit~151

[upright]

I believe it's a franchise of a German company.

[Karma]

May 11, 2013 19:25:13 GMT Super-Shiny said:

Well if you are taking it back i would try and get your money back, £75.00 is way over the top.

And get one of these if they give you your money back: www.vapeescape.co.uk/the-ve-riva-1100-deluxe-kit~151

There should be no 'if's'  If goods are not fit for purpose then a refund is the customer's right!  You don't have to accept a replacement!

BTW     upright, sorry your first kit has not been a success, but you've found us now

[teeks]

take it back on monday and ask for your money back...order one from a decent uk supplier and that will save you about 70% and you will have it by tuesday I reckon

[Monki]

That's what I was just thinking...surely something only a few days old is guaranteed a refund? Regardless of their own policies, there are laws.
I don't claim to know whats what in this field, but I would certainly expect you to be protected by some law when asking for a refund.

[upright]

I don't think I want a replacement really, it looks like I could do much better for that price. I don't really trust the goods when they are not working so soon after buying, especially two of them. I suppose if it is just the charger it isn't so much of a problem (apart from paying over twice as much as it is worth), but if it is the actual devices I will definitely be looking for a refund. This will teach me to do my research and not impulse buy things!

[Super-Shiny]

Note to self "Never use the word IF"

[robby]

Take it back, what a rip - off Be careful what you do to it, they may say you have been messin with it and refuse a replacement or refund.

[Super-Shiny]

May 11, 2013 19:35:58 GMT upright said:

This will teach me to do my research and not impulse buy things!

You're not the first and certainly won't be the last, it happens, i have done and i am sure most people have

[teeks]

well done for taking up e cigs just sucks they ripped you off....I bought a similar kit to that for £12 delivered (from Hong Kong) still working now.......even if the thing was fully working if it was me and I found out two days later how much they had mugged me off I would be on their doorstep monday morning, working charger or not!