LT got order process delay "Again"

[richo71]

Just noticed that LT ecigs have yet another 2 day order process delay again but this time no explanation on the home page, i used to order all my juice from here but since they had the delays through moving, the home page has been constantly telling customers a substantial delay time. I don't shop here any more due to the constant delays.

[moodyb]

I can't complain about them personally.

Placed an order on Saturday night. Asked to amend my order on Sunday night.
Received an email very early on Monday morning, sorting it all out, and it arrived today.

Considering their low prices, if I could get all my flavours from them I would.

[Saturnalia]

It was the same the weekend before last Moodyb, they were quoting 2 days delay but I ordered on the Saturday and my order turned up on the Tuesday or Wednesday, I forget exactly which. It was quick anyway.

[rich64]

I really like LT and one of my favourite suppliers.

Each to their own and we all have the right to vote with our feet but in some ways i see it as a positive that they are acknowledging delays(plenty out there would take the money and leave you waiting so at least they ve taken the honest approach )

There in a very very competetive business so yes i hope they iron out their delays but ill keep using them

[Ancient Hermit]

I looked into the other threads about them on this forum, I decided to give them the benefit of the doubt as it seemed it could be sheer bad luck. I placed a small order with them on 26th. There was no warning about any delay as far as I could see, and I made a point of looking, certainly nothing like the one that is there right now. Paid the extra for first class etc. (about £4.10 I think) Goods arrived on 31st. No paper invoice. Given that experience I'm not really sure if I would order again or not, was not bad nor good, so I'm left just not sure. Goods seemed fine. Prices were not bad, but not entirely thrilling.

I've had better service for free delivery (second class letter post) with one retailer; Arrived in about 3 days. This has been consistent on 3 orders.

Also with another supplier for £1.90 (described as standard); Arrived in 24 hours. This has been consistent over about 6 orders or more.

Another for 2.50 (auto calculated); arrived in 24 hours, this is consistent so far on 2 orders. (EDIT, sorry just remembered second one is due tomorrow)

With another I had mediocore service for £4.49 delivery, but still far quicker than LTE on this occasion.

I must add that I ordered from all of these sources on the same day within an hour of each other.

I only offer this as a comparison of how they all did on the same day. It's not meant to be a supplier review. (but maybe that's not a bad idea for the future either!)

I'll leave it to all of you to decide what you think about all that.

I hope it provides some helpful insight. 

[dreamylittledream]

LT took nearly a week to send me my last order - no warning when I ordered but 3 day delay was up on the site the next day so I guess I caught in that.

Their postage prices are steep compared to some but then again their initial prices are a lot lower so swings and roundabouts.

Personally I'm less than impressed with most of the juices I got with them - maybe they need longer to steep than I've given them but all of them have been at best mediocre.

Still they are cheap - you pays your money etc...

[Deleted]

I can't comment on postage delays as my orders have arrived in good time but what I can say is I find them to be a very friendly company with good communications and I'm only too happy to continue using them.

Just a few weeks ago I had placed an order of a selection of DIY juice supplies and remembered soon after that I'd forgot to add an item to my order. I went back to their site and placed another order for this item and was pleasantly surprised to later receive an email from them saying they had noticed I had two orders so would be sending them as one but to compensate me for the extra postage I had paid they were going to put an extra bottle of flavouring in with my order.
It was totally my mistake and they were in no way obliged to make a gesture like this so I can only applaud them for this. I can't imagine many other companies doing the same.

[Ancient Hermit]

Aug 1, 2013 0:40:02 GMT xrayspecs said:

I can't comment on postage delays as my orders have arrived in good time but what I can say is I find them to be a very friendly company with good communications and I'm only too happy to continue using them.

Just a few weeks ago I had placed an order of a selection of DIY juice supplies and remembered soon after that I'd forgot to add an item to my order. I went back to their site and placed another order for this item and was pleasantly surprised to later receive an email from them saying they had noticed I had two orders so would be sending them as one but to compensate me for the extra postage I had paid they were going to put an extra bottle of flavouring in with my order.
It was totally my mistake and they were in no way obliged to make a gesture like this so I can only applaud them for this. I can't imagine many other companies doing the same.

Hehe, now this is getting interesting; I also placed a small order with another (a really fairly young company), and I did this on Monday July 29th at 11:00Hrs. I had the package from them in my hands exactly 24 hours later on Tuesday July 30th!

So impressed by this was I that an hour later I placed another small order for some other bits I wanted from them, and by now really needed due to being a newb to mixology, and I had forgotten to get something basic which I needed. I felt that this quick service would get me out of a jam fast if it were able to continue.

A few hours passes and I find out that there had been a small problem with my first order, wrong size caps for spiked dropper top, cap was too short with dropper fitted. I mailed them saying thanks for the great service, I'd already placed another order but since discovered the caps would not fit on the bottle.

We exchange a mail or two across Tuesday. I was told sorry for mix up they would send proper caps in my other order. I was also invited to pick a free flavouring by way of an extra apology. I was very pleasantly surprised at this turn of events. Told them which one and they said fine, no problem, and also as I was a mixer, had decided to send me 5 free 10ml bottles to use under the 5 wrong caps which they had mistakenly sent, and which they were designed to fit!

They dispatched that one on Wednesday, first thing and I am fully confident I will see it in the morning.

So there really are suppliers who can and also choose to go the extra mile for a customer! They are not as rare as you may guess. Long may they continue in that way. I know I shall do my best to encourage them to prosper over others who don't: why wouldn't I? It's a good symbiosis in my view.

[Deleted]

Aug 1, 2013 1:10:51 GMT Ancient Hermit said:

Aug 1, 2013 0:40:02 GMT xrayspecs said:

I can't comment on postage delays as my orders have arrived in good time but what I can say is I find them to be a very friendly company with good communications and I'm only too happy to continue using them.

Just a few weeks ago I had placed an order of a selection of DIY juice supplies and remembered soon after that I'd forgot to add an item to my order. I went back to their site and placed another order for this item and was pleasantly surprised to later receive an email from them saying they had noticed I had two orders so would be sending them as one but to compensate me for the extra postage I had paid they were going to put an extra bottle of flavouring in with my order.
It was totally my mistake and they were in no way obliged to make a gesture like this so I can only applaud them for this. I can't imagine many other companies doing the same.

Hehe, now this is getting interesting; I also placed a small order with another (a really fairly young company), and I did this on Monday July 29th at 11:00Hrs. I had the package from them in my hands exactly 24 hours later on Tuesday July 30th!

So impressed by this was I that an hour later I placed another small order for some other bits I wanted from them, and by now really needed due to being a newb to mixology, and I had forgotten to get something basic which I needed. I felt that this quick service would get me out of a jam fast if it were able to continue.

A few hours passes and I find out that there had been a small problem with my first order, wrong size caps for spiked dropper top, cap was too short with dropper fitted. I mailed them saying thanks for the great service, I'd already placed another order but since discovered the caps would not fit on the bottle.

We exchange a mail or two across Tuesday. I was told sorry for mix up they would send proper caps in my other order. I was also invited to pick a free flavouring by way of an extra apology. I was very pleasantly surprised at this turn of events. Told them which one and they said fine, no problem, and also as I was a mixer, had decided to send me 5 free 10ml bottles to use under the 5 wrong caps which they had mistakenly sent, and which they were designed to fit!

They dispatched that one on Wednesday, first thing and I am fully confident I will see it in the morning.

So there really are suppliers who can and also choose to go the extra mile for a customer! They are not as rare as you may guess. Long may they continue in that way. I know I shall do my best to encourage them to prosper over others who don't: why wouldn't I? It's a good symbiosis in my view.

In your example it was the company you used who made the mistake, not the customer. Yes the company you dealt with was good about it but it was still their error which created the situation. I never said in my post that no other companies would do similar things to my example, I said "not many".

Also I'm puzzled by you opening with the phrase "Hehe, now this is getting interesting" - it sounds out of place and as if you are taking joy in this thread.

[Perpetua]

I'm moving this to the Vendor Review Board . . . as essentially this is the topic of this thread.

My personal observation would be, that it's better to have a Vendor that acknowledges there may be some delays in processing orders, although I've never experienced any myself from LT even if the advisory notice has been on the website.

There was a time when I used to think myself fortunate if I had a delivery from an online purchase within a week. Nowadays our expectations seem to be so much greater and not always realistic, ultimately it's down to us to ensure we have enough supplies to carry through a delivery time, whatever that may be.

It seems to be in this instance, that the Vendor is dammed if they do and dammed if they don't.

[Ancient Hermit]

Aug 1, 2013 5:40:05 GMT xrayspecs said:

Aug 1, 2013 1:10:51 GMT Ancient Hermit said:

Hehe, now this is getting interesting; I also placed a small order with another (a really fairly young company), and I did this on Monday July 29th at 11:00Hrs. I had the package from them in my hands exactly 24 hours later on Tuesday July 30th!

So impressed by this was I that an hour later I placed another small order for some other bits I wanted from them, and by now really needed due to being a newb to mixology, and I had forgotten to get something basic which I needed. I felt that this quick service would get me out of a jam fast if it were able to continue.

A few hours passes and I find out that there had been a small problem with my first order, wrong size caps for spiked dropper top, cap was too short with dropper fitted. I mailed them saying thanks for the great service, I'd already placed another order but since discovered the caps would not fit on the bottle.

We exchange a mail or two across Tuesday. I was told sorry for mix up they would send proper caps in my other order. I was also invited to pick a free flavouring by way of an extra apology. I was very pleasantly surprised at this turn of events. Told them which one and they said fine, no problem, and also as I was a mixer, had decided to send me 5 free 10ml bottles to use under the 5 wrong caps which they had mistakenly sent, and which they were designed to fit!

They dispatched that one on Wednesday, first thing and I am fully confident I will see it in the morning.

So there really are suppliers who can and also choose to go the extra mile for a customer! They are not as rare as you may guess. Long may they continue in that way. I know I shall do my best to encourage them to prosper over others who don't: why wouldn't I? It's a good symbiosis in my view.

In your example it was the company you used who made the mistake, not the customer. Yes the company you dealt with was good about it but it was still their error which created the situation. I never said in my post that no other companies would do similar things to my example, I said "not many".

Also I'm puzzled by you opening with the phrase "Hehe, now this is getting interesting" - it sounds out of place and as if you are taking joy in this thread.

Hehe is used by some to mark amusement. This was the case this time too - in the wee small hours when I typed it, it had amused me to see you make exactly the same sort of mess of things as I normally manage to do! I felt a lot less alone at that point, however it is the morning now, and it's business as usual as far as I can see. 

[siffy]

Aug 1, 2013 7:13:36 GMT Perpetua said:

I'm moving this to the Vendor Review Board . . . as essentially this is the topic of this thread.

My personal observation would be, that it's better to have a Vendor that acknowledges there may be some delays in processing orders, although I've never experienced any myself from LT even if the advisory notice has been on the website.

There was a time when I used to think myself fortunate if I had a delivery from an online purchase within a week. Nowadays our expectations seem to be so much greater and not always realistic, ultimately it's down to us to ensure we have enough supplies to carry through a delivery time, whatever that may be.

It seems to be in this instance, that the Vendor is dammed if they do and dammed if they don't.

Mmmm, you say about our expectations but some vendors do get stuff you the next day, so it proves it can be done. To me they prove that if you get your order to them by 2pm it is generally with you the next day. Or maybe those vendors (vape escape) just works much, much harder?

[Super-Shiny]

I myself have had nothing but great service from them, but as with all things in life that can change within seconds and back again

[Perpetua]

Aug 1, 2013 15:47:32 GMT siffy said:

Aug 1, 2013 7:13:36 GMT Perpetua said:

I'm moving this to the Vendor Review Board . . . as essentially this is the topic of this thread.

My personal observation would be, that it's better to have a Vendor that acknowledges there may be some delays in processing orders, although I've never experienced any myself from LT even if the advisory notice has been on the website.

There was a time when I used to think myself fortunate if I had a delivery from an online purchase within a week. Nowadays our expectations seem to be so much greater and not always realistic, ultimately it's down to us to ensure we have enough supplies to carry through a delivery time, whatever that may be.

It seems to be in this instance, that the Vendor is dammed if they do and dammed if they don't.

Mmmm, you say about our expectations but some vendors do get stuff you the next day, so it proves it can be done. To me they prove that if you get your order to them by 2pm it is generally with you the next day. Or maybe those vendors (vape escape) just works much, much harder?

I don't disagree Siffy . . . but it shouldn't be considered the norm. I also think it's a bit harsh and a tad unfair to infer that any Vendor who doesn't get a delivery to a customer by the next day is in some way slacking!

None of us know what circumstances Vendors work under, nor indeed how swiftly Royal Mail may handle any parcels they send.

[Karma]

I'm pretty sure, due to the amount of different flavours and strengths of e-liquid available from LT, that it is mixed fresh. They've been getting more and more exposure on forums so must be rather busy. Their prices are spot on and the cost of postage is the exact cost of postage that they are paying to ship the order.

We are very lucky that we have known vendors who will do their best to get us our orders the next day. For various reasons not all vendors can offer this service. So if you are desperate for something you know where to order from. If you want to try something different, save a few pennies then your choice of vendors opens up.

I've never had any problems with LT. They are now stating that there is a 2 day turnaround on orders, no reason given. That's fine by me, I don't need a reason and they're telling it as it is to give us a choice. If you can wait 2 extra days, order, if not then don't order. I really don't understand the problem