Myepack support?

[doctorjellybean]

I used their contact form over the weekend, still waiting for a reply. I also tried sending them an email, using the email adress on their About Us page. That was returned undeliverable, because "The e-mail message could not be delivered because the user's mailfolder is full."

I'm not badmouthing them, I just want to know if their customer services support is generally good

[jmw2309]

They often take a while to reply in my experience. Try tagging them myepack and maybe ash will see it a bit sooner

[autumntwist32]

Their customer support is really good, best way to contact them is by phone after 2pm

[mowjo]

I believe Ash has posted on another thread about his mailbox being full and is in the process of sorting it, he usually sorts things out very quickly once he knows about a problem,,

Mow,,,

[mowjo]

Found it,,,


Post by myepack on Jan 24, 2015 at 5:28pm
hypnoclown Avatar
Jan 24, 2015 at 3:50pm hypnoclown said:
A few weeks ago I ordered my friend an evod kit from myepack and it arrived with a faulty charger. The charger said evod but the batteries didn't screw down properly. I emailed them about it and they ask for a picture, which I sent. But since then they haven't replied, I even sent another email a week later to ask if they got the picture but no reply.

All this time my friend has used my charger but I need it back. Has anyone else had trouble with myepack? I don't know why they can't just send me a new one.

Hi


Sorry the mail box was full so might not have received your email

please pm me your order number and I will get it sorted for you.


thanks


ash

[pxr5]

I've sent 3 messages on the site's contact page in the last few days and have had no reply to any of them

[Toondog]

I emailed them about a problem 3 weeks ago and never heard anything back. I think at the end of the day no matter how nice they are, not answering emails is bad customer service. People simply shouldn't have to wait weeks and weeks without a reply. If the mail box is full I wonder how many other people are not getting a response.

Chris

[Deleted]

Jan 26, 2015 18:55:18 GMT Toondog said:

I emailed them about a problem 3 weeks ago and never heard anything back. I think at the end of the day no matter how nice they are, not answering emails is bad customer service. People simply shouldn't have to wait weeks and weeks without a reply. If the mail box is full I wonder how many other people are not getting a response.

Chris

and what mail service do they use to get an inbox full many give you gigs of space even on free mail

[igual]

Your better off contacting them via phone, I know they had an issue recently where inbox was jammed full a d they missed a load of messages.

[Phoenix .]

You could try using their Facebook page.

[Sizzers]

I emailed them at 11-22pm last Friday night and Ash replied 3 hours later at 2-34am!!

[dhansak]

Sounds as if they are overwhelmed occasionally. I mailed them last year about a Coolfire 1 that started continuously firing - even with it turned off! I was really lucky as I was in the same room and noticed the noise of a vaping tank; could have been really nasty if I gone to bed 2 minutes earlier

Anyway I never did hear back from them so I assumed it was a lost cause. At work I always put stuff in writing rather than relying on a phone call if something particularly significant - didn't realise the reverse approach would have been more effective in this case!

[Ripshod]

myepack was online 9hrs ago, and hasn't responded to the tags. No matter how busy they are if he has time to visit the forum he has another 5 minutes to post a respnose. Pardon me, but that's rather shoddy imho.

[katiekoo]

Does anyone think something might be wrong? When I joined I only heard great things about MyEPack so it seems unlikely they have suddenly become rubbish. Ash hope all is well in your world xx

[pxr5]

Sent my 4th message today on the contact page on the same issue, let's see what happens this time.