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Post by Deleted on May 6, 2015 10:45:14 GMT
So.......no giveaway now then? As they are 8 hours behind in time zone given the choice should they spend the rest of their ensuring all refunds are processed or launching the giveaway Refunds will be processed anyway......but you're missing the point. isabel22 said they would be doing 5 x Subtank Plus as a giveaway in the forum by way of an apology. It now looks like the 200 points are instead of that?
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Get Off My Cloud
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Post by Get Off My Cloud on May 6, 2015 11:00:29 GMT
WTF!!!!!!!!! Gearbest?
It took you all of 3-5 business SECONDS to TAKE my money, why does it take you a week to give it back?
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Get Off My Cloud
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Post by Get Off My Cloud on May 6, 2015 11:09:48 GMT
The 200 points seems a much fairer option to me than the giveaway, at least this way everyone who put an order in and lost out on the deal gets some compensation rather than just 5 random people from the forum benefiting from the error. I personally am happy with the points offer and the refund, it took some time but they are responding well now The 200 points is only of any use if you're planning to shop there in future, seems more like an advantage to Gearbest than the customer.
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vinny41
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Post by vinny41 on May 6, 2015 11:18:16 GMT
The 200 points seems a much fairer option to me than the giveaway, at least this way everyone who put an order in and lost out on the deal gets some compensation rather than just 5 random people from the forum benefiting from the error. I personally am happy with the points offer and the refund, it took some time but they are responding well now I thought the giveaway would be restricted to the members that have put their order numbers on this thread for a refund at the moment list currently stands at 8 members
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phatfil
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Post by phatfil on May 6, 2015 11:28:24 GMT
got my refund.. and the 200 point offer Also would like to thank the board for stepping in im sure its been instrumental in getting the refunds sorted dbl quick. and while not the best solution its a darn sight better than a long drawn out proceedure cheers Perpetua im not Ayden tho.. so
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isabel22
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Post by isabel22 on May 6, 2015 11:56:31 GMT
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Q
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Post by Q on May 6, 2015 12:06:41 GMT
I must admit I'm very disappointed isabel22 , I thought the Chinese culture valued honour, that's what I've always been led to believe, I cant see very much honour in reneging a deal. Anyway here's mine: WW1505041338313064 - states refunded but it hasn't reached Paypal yet so where is it?
edit - Refund has now arrived, no points awarded though
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*-SARIN-*
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Post by *-SARIN-* on May 6, 2015 12:56:11 GMT
I must admit I'm very disappointed isabel22 , I thought the Chinese culture valued honour, that's what I've always been led to believe, I cant see very much honour in reneging a deal. Anyway here's mine: WW1505041338313064 - states refunded but it hasn't reached Paypal yet so where is it?
edit - Refund has now arrived, no points awarded though Whilst i agree that the decent thing to do would be to honour the deal, no company is going to take a huge loss due to a technical error. This kind of thing happens all the time and most companies deal with it like Gearbest have, by contacting buyers stating terms and conditions and that it was an error. Gearbest didn't post the deal and it was the result of a FB post stating a code that is now invalid but had not been removed by Gearbest.
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Post by Deleted on May 6, 2015 12:58:29 GMT
Looks like the points award is another home run for Gearbest:
50 points = $1 When your points reach 50 (minimum), you can use them for discount. The discount (from the Points) cannot exceed 30% of the final commodity value after coupon deduction.
The guidelines for using GearBest points The amount of points awarded is not affected by coupons. For example: commodity value = $10, use 10% off coupon = $9. You still receive 10 points.
Points cannot be redeemed against certain special sale items. Orders which use points for payment can not get points. GearBest.com reserves the right to amend these rules and provisions.
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autumntwist32
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Post by autumntwist32 on May 6, 2015 13:17:38 GMT
The 200 points seems a much fairer option to me than the giveaway, at least this way everyone who put an order in and lost out on the deal gets some compensation rather than just 5 random people from the forum benefiting from the error. I personally am happy with the points offer and the refund, it took some time but they are responding well now I thought the giveaway would be restricted to the members that have put their order numbers on this thread for a refund at the moment list currently stands at 8 members No, the giveaway is open to the whole forum and it's active now, anyone can enter. We get the points for members who ordered and the giveaway for the forum as a whole so it wasn't the either/or scenario that I first perceived it to be.
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dalealan
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Post by dalealan on May 6, 2015 13:26:16 GMT
Hmmm so it's a competition now? Thought it may have been everyone who had bought one names into a hat and the first five out. Oh well it's more fun this way I suppose. Anywho updated list now looks like I think and it looks like it's the luck of the draw again if you actually get the points or not. 1. Arron-order number: W1505041435144309 - still processing - no 200 points 2. DaleAlan Order Number: W1505041521321354 - Refund received - no 200 points 3. kreed order number: W1505041455147217 - Refund received - 200 points got 4. flavourtank order number : WP1505041414196041 - still processing - no 200 points 5. dr00g order number : WW1505041354380285 - still processing - no 200 points 6. autumntwist32 Order No.:W1505041357186482 - Refund received - no 200 points 7. Phatfil Order No.: WW1505041736082486 - Refund received- 200 points offered. 8 mike weaver93 WW1505041413494173 - still processing - no 200 points 9. greigster Order No WW1504170649254703- still processing 10. Q Order No WW1505041338313064 - Refund Received - no 200 points.
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Bob
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Post by Bob on May 6, 2015 14:06:44 GMT
Hmmm so it's a competition now? Thought it may have been everyone who had bought one names into a hat and the first five out. Oh well it's more fun this way I suppose. Anywho updated list now looks like I think and it looks like it's the luck of the draw again if you actually get the points or not. 1. Arron-order number: W1505041435144309 - still processing - no 200 points 2. DaleAlan Order Number: W1505041521321354 - Refund received - no 200 points 3. kreed order number: W1505041455147217 - Refund received - 200 points got 4. flavourtank order number : WP1505041414196041 - still processing - no 200 points 5. dr00g order number : WW1505041354380285 - still processing - no 200 points 6. autumntwist32 Order No.:W1505041357186482 - Refund received - no 200 points 7. Phatfil Order No.: WW1505041736082486 - Refund received- 200 points offered. 8 mike weaver93 WW1505041413494173 - still processing - no 200 points 9. greigster Order No WW1504170649254703- still processing 10. Q Order No WW1505041338313064 - Refund Received - no 200 points. 11. Bobw1951 order #: W1505041610199854 - Refund received - no 200 points
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igual
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Post by igual on May 6, 2015 16:41:20 GMT
1. Arron-order number: W1505041435144309 - still processing - no 200 points
2. DaleAlan Order Number: W1505041521321354 - Refund received - no 200 points
3. kreed order number: W1505041455147217 - Refund received - 200 points got
4. flavourtank order number : WP1505041414196041 - still processing - no 200 points
5. dr00g order number : WW1505041354380285 - still processing - no 200 points
6. autumntwist32 Order No.:W1505041357186482 - Refund received - no 200 points
7. Phatfil Order No.: WW1505041736082486 - Refund received- 200 points offered.
8 mike weaver93 WW1505041413494173 - still processing - no 200 points
9. greigster Order No WW1504170649254703- still processing
10. Q Order No WW1505041338313064 - Refund Received - no 200 points.
11. Bobw1951 order #: W1505041610199854 - Refund
12. Igual order no #: WW1505041453417750 - different item ordered no points recieved
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letsavit
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Post by letsavit on May 6, 2015 16:58:40 GMT
isabel22 wouldn't mind my money back as well. Order No.:WW1505041419178181
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phatfil
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Post by phatfil on May 6, 2015 16:59:19 GMT
while the give away guessing game may be fun for some, its not the sort of game i want to play today, and perhaps will favour long term members on the board with a greater insight as to who she is through the experience of reading her posts her more frequently and over a longer period. Like dalealan , and Q i think isabel22 's gesture would be better received if that game was held above and beyond a lottery involving those of us that have suffered the disappointment of unfulfilled contracts, as the original offer of the gesture was suggested. As is, its now turned into a marketing opportunity for fastech (WHOOPS Typo) GearBest to appeal to a wider group rather than a @sorry to those of us that were led up th garden path, and in my case let the loss leader slant of the offer in error lead to further purchases which lets face it would not have been forthcoming without the subtank bargain. or should i just lighten up??
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