DNA Vapes - extremely poor Customer Service

[striker42]

IMO you spent £8:80 on postage sending the faulty one back twice. If there is no note requesting you return anything, I would just leave it at that. I'm not saying it is right, but under the circumstances, that is what I would do.

Edit : I somehow get the impression they will not be wanting you to return the second hand/refurb unit gill2009

[striker42]

Mar 7, 2016 14:08:54 GMT gill2009 said:

  I'm really worried now...what do I do with the 're-furbished ' one...as usual, there was absolutely no note or anything...I don't want to open this...to all intents & purposes, I already have the re-furb which works...& which I am now not entitled to...help 

Yer right gill2009, you are not entitled to a refurb that works. The kind member didn't pay for you to receive a secondhand/refurb unit, they paid for a NEW one, which you now have. Go and get the box open ya nnnooorrtyy wuummmaaannn and tell us some good news that it is working as it should. If anything has to go back it is the refurb, not the one you got today. Typical Wuman Roscopecotrain, keep everybody waiting

[Roscopecotrain]

Mar 7, 2016 14:42:40 GMT striker42 said:

Mar 7, 2016 14:08:54 GMT gill2009 said:

  I'm really worried now...what do I do with the 're-furbished ' one...as usual, there was absolutely no note or anything...I don't want to open this...to all intents & purposes, I already have the re-furb which works...& which I am now not entitled to...help 

Yer right gill2009, you are not entitled to a refurb that works. The kind member didn't pay for you to receive a secondhand/refurb unit, they paid for a NEW one, which you now have. Go and get the box open ya nnnooorrtyy wuummmaaannn and tell us some good news that it is working as it should. If anything has to go back it is the refurb, not the one you got today. Typical Wuman Roscopecotrain, keep everybody waiting

I agree.

[gill2009]

  I will open it guys, but just not at the minute...I have to think over this.

[joeten]

Well reading this has shown me that there will always be at least 1 bad apple, but perhaps they have been informed of this thread and have thought over their behaviour, as to the refurb I very much doubt you will be contacted over it and they have written it off as an acceptable loss, given the circumstances surrounding the matter. I fail to understand their lack of contact or information,maybe being shamed has made them mute.

[blakey]

All this is quite disturbing

My own dealings with their customer service was for a package that I had not received, I contacted their customer service department and was replied to within 3hrs with the tracking info that told me that it had been delivered and who it was that signed for it, The person that signed was off sick and they still had my package. In this instance I couldn't have asked for more or for a more speedy reply.

I would have happily recommended them till I saw this thread.

gill2009 return nothing, you paid for that refurb unit with your postage costs
Open and use the new one that was supplied and worry no further.
If they demand anything returned then demand a stamped addressed packet with which to return it.
I very much doubt that they will bother now though

[Karma]

Enjoy your new device gill2009 and keep a hold of the refurbed one until they send you a stamped addressed enverlope to return it in, and worry not a jot more xxxx

[Greg]

Well that's a result gill2009, now crack on

[Chrissie]

gill2009 I agree with the others. DNA Vapes have put you (& the very kind person that paid for it) through a lot.

Think of the refurb as unsolicited mail - i.e. it wasn't something you asked for & it is therefore up to them to send you a prepaid envelope for you to send it back.

[gill2009]

Mar 7, 2016 21:56:02 GMT Chrissie said:

gill2009 I agree with the others. DNA Vapes have put you (& the very kind person that paid for it) through a lot.

Think of the refurb as unsolicited mail - i.e. it wasn't something you asked for & it is therefore up to them to send you a prepaid envelope for you to send it back.

  I hear what you are all saying...but I'm still dithering about opening the new one...'tis daft I know 

[Chrissie]

Mar 7, 2016 22:07:58 GMT gill2009 said:

Mar 7, 2016 21:56:02 GMT Chrissie said:

gill2009 I agree with the others. DNA Vapes have put you (& the very kind person that paid for it) through a lot.

Think of the refurb as unsolicited mail - i.e. it wasn't something you asked for & it is therefore up to them to send you a prepaid envelope for you to send it back.

  I hear what you are all saying...but I'm still dithering about opening the new one...'tis daft I know 

(((( gill2009 )))) I can so understand how you feel

However, try looking at it this way - you have finally received the gift that a lovely forum member wanted you to have

[Greg]

Mar 7, 2016 22:07:58 GMT gill2009 said:

Mar 7, 2016 21:56:02 GMT Chrissie said:

gill2009 I agree with the others. DNA Vapes have put you (& the very kind person that paid for it) through a lot.

Think of the refurb as unsolicited mail - i.e. it wasn't something you asked for & it is therefore up to them to send you a prepaid envelope for you to send it back.

  I hear what you are all saying...but I'm still dithering about opening the new one...'tis daft I know 

Come on get on with it silly ar$e 

You never know what tomorrow will bring 

[gill2009]

  OK, I will open it tomorrow 

[joeten]

You have nothing to loose so go for it.

[Bobsbeer]

I wish I hadn't seen this thread. I bought an Innokin Endura T18 from them in mid February for OH. Sadly it stopped working about a week ago and I have to say that they are not the best on replies to emails. Hoping that when I return it this week a proper replacement is sent.