Myepack problems

[superdon]

Hi

So I placed my first order with them last weekend. I ordered 15 aspire coils for my K1. Couple of days later I was sent 10 coils for the nautilus. Obviously an error on their part.

I have emailed them several times now, via their email address and their website contact form. Not had any reply. Very annoying as I am low on coils

Anyone had issues with them?

Cheers

[Deleted]

Yes a few members have had issues along the way and yes I have myself. Best way to raise the issue is by phone, in general phoning around 2pm ish (I think its Monday to Friday though) seems to be a good time. I know its not ideal failing to reply to correspondence and you're running low on vital vaping equipment but when the problem is highlighted to them they will sort it out for you. I'll tag myepack here in the off chance that Ash logs on and he should pick this up. Hope this helps.

[Perpetua]

Give myepack a ring is the best bet as striker42 suggests:

0208 854 9644

[Ripshod]

Myepack are one of the better vendors superdon. If they make a mistake they fix it, pronto!! Mistakes happen

[igual]

Yep had an issue recently but in phoned up and ash sorted it out straight away.
Best way is to ring them, they are great vendors but they have all ways been bad on email front lol.
But ring them and they will sort you out pronto bud.

[superdon]

Thanks all. I finally had a reply at the weekend to my emails. Apologising and promising to send the correct coils on Monday.

Unfortunately they haven't arrived yet bit will give it the benefit of the doubt and blame royal mail for the delay. If they don't turn up tomorrow, I will start to think myepack haven't sent them as promised.

I appreciate not all companies are great with email. But I don't think I am being unreasonable expecting an online company to provide email replies within a day or two.

Got to say, at this rate I don't think I will be ordering from them again. Hopefully they will redeem themselves.

[Q]

Apr 15, 2015 19:36:16 GMT superdon said:

Thanks all. I finally had a reply at the weekend to my emails. Apologising and promising to send the correct coils on Monday.

Unfortunately they haven't arrived yet bit will give it the benefit of the doubt and blame royal mail for the delay. If they don't turn up tomorrow, I will start to think myepack haven't sent them as promised.

I appreciate not all companies are great with email. But I don't think I am being unreasonable expecting an online company to provide email replies within a day or two.

Got to say, at this rate I don't think I will be ordering from them again. Hopefully they will redeem themselves.

Cutting off your nose to spite your face springs to mind, why dont you just ring Ash? you have been told that he isn't the best when it comes to emails.

If you boycott them you will only stop yourself from using one of the best, and almost certainly cheapest UK vendors

[Deleted]

always tag myepack here on forum he gets back to you very sharp and superdon you just dont know it could be one person running the show maybe thats how he is cheaper than the rest no over heads like paying someone to answer calls and emails 9-5

[Chrissie]

superdon I agree with you about expecting an online business to reply to emails in a timely manner. This really is something that myepack need to get their act together with.

[letsavit]

Took me a tag here, fill form out on their site, e-mail then 5 calls to get an answer for a return. Returned at my cost on a faulty item BTW.... I'm quite busy myself you know.

I'm not biting my nose off, there are plenty of great vendors out there.

[Greg]

Apr 15, 2015 20:49:47 GMT letsavit said:

Took me a tag here, fill form out on their site, e-mail then 5 calls to get an answer for a return. Returned at my cost on a faulty item BTW.... I'm quite busy myself you know.

I'm not biting my nose off, there are plenty of great vendors out there.

Absolutely, a great vendor is only as great as the customer service you received last time you did business with them 

[VapingBad]

Apr 15, 2015 20:49:47 GMT letsavit said:

Took me a tag here, fill form out on their site, e-mail then 5 calls to get an answer for a return. Returned at my cost on a faulty item BTW.... I'm quite busy myself you know.

I'm not biting my nose off, there are plenty of great vendors out there.

That's wrong IMO to have to pay return postage on a faulty on arrival product or any faulty product not even FT do that, hope you got a receipt for the postage and pressure them to reimburse you.

[letsavit]

Apr 15, 2015 20:53:43 GMT VapingBad said:

Apr 15, 2015 20:49:47 GMT letsavit said:

Took me a tag here, fill form out on their site, e-mail then 5 calls to get an answer for a return. Returned at my cost on a faulty item BTW.... I'm quite busy myself you know.

I'm not biting my nose off, there are plenty of great vendors out there.

That's wrong IMO to have to pay return postage on a faulty on arrival product or any faulty product not even FT do that, hope you got a receipt for the postage and pressure them to reimburse you.

What another 5 phone calls.... Im freelance working alone now, cost me more trying to contact them than just get on with my work.

[prr]

Still not had resolution from a non delivery over a year ago, agreed probably royal fail fault, but at the end of the day the package was returned to them and despite numerous emails and phone calls nothing.

[Deleted]

This thread has made sad. I don't buy a huge amount of stuff, but it has been mostly from myepack. It would be a shame if people start having problems on a regular basis with them.