Recent Posts

I think you might be right Blakey - I've not had an email either, and the site tells me that my order is in a pre-order status.

I really do hope so - we're trying out some new flavours, and will also be playing with some Bud-Tanks...hmmm, juicy flavours.

Edit: I'm recommending all that speak to me about vaping to the forums. As has been said elsewhere, I'm finding this site to be an extremely helpful site, with relevant information to boot.

Thank you, Chrissie, for making this resource available to all. I'm sure the community will join me in that praise.

Hey Khromm, buddy!

Yep - I'm the friend Khromm mentioned, I was so impressed with my first post response which helped calm my nerves somewhat, I recommended that Khromm joined up too - and here we are.

jason - should hopefully pick up from Royal Snail tomorrow.

Khromm - looking forward to tomorrow night mate!

Catch you all around guys.

I had to chuckle - hopefully the order I placed with you yesterday will be making it's way to me tomorrow (Boge Cartomiser, extra tanks, drip tip, etc. - and now you know who I am. Heheh).

Hmmm - leaky tanks are bloody annoying, aren't they?

I have tanks with the hard plastic caps - while the hole punches correctly, the juice leaks out everywhere. I've definitely inserted the tank fully, and have even tried the twist trick (to move the 'chad' out of the way), but to no avail.

Are the silicone caps any good, and does anyone know a UK supplier if they are? Or is there something I can do to improve my vaping experience?

Ta in advance,

PK

Update for you all. While I was obviously worried due to lack of communication/contact points, I received an email from Cam this morning advising that my item was sent yesterday.

Well, I now have my package (phew!) and am happy with the devices. Once again, thank you all for your reassurances as it stemmed the nerves somewhat.

Oh - and thanks to Cam. Might be a good idea to improve your website workflow to include both automated emails on order, and updates when shipping.

Thanks for all of your replies guys - it does help to reduce the worry that I may have lost cash on a bad deal.

At the end of the day, I expect (I think reasonably) to be kept in the loop when dealing with online retailers. For example, if they are on holiday, then a website should reflect that (one dealer I note has a 10% discount when they get back from their hols!). It is a lack of communication that gives rise to messages such as mine on forums such as these.

I am now going to see just how long it takes for my order to arrive and will post back when it does.

Finally - I got the 'recommendation' for e-cigz.co.uk from the forums here. I'm wondering if it would be useful to comment on delivery times, etc. for these traders so that expectations can be set accordingly?

Thanks again all.

Update: I've just found the thread about good customer service.