Not all clones created equal! Update from vendor

[Mrsmac]

Going to have to wait until tomorrow now as item is not yet showing as delivered and main man is not in yet, tomorrow it is then

[Q]

It would be nice to see a reply from myepack Ash is normally VERY good with customer service, it takes a long time to build a good name but it only takes one mistake to get you a bad name, come on Ash lets hear what you have to say

[ronaldo]

this is disgusting the state of that a refund should be issued immediately I am sure a lot of people will watch this thread with interest

but for me its gone on to long and all trust has disappeared I would look for a replacement elsewhere that e-mail you received doesn't look good from a vender that has built up a Hugh fan base it is things like this that a vender should always prioritise keep customers happy and they do return

this will cost a lot of lost trade get it sorted

[hijack]

Jun 23, 2014 12:58:05 GMT Q said:

It would be nice to see a reply from myepack Ash is normally VERY good with customer service, it takes a long time to build a good name but it only takes one mistake to get you a bad name, come on Ash lets hear what you have to say

Well now you have tagged him Im sure it will all be sorted within 5mins of him reading this. As this is what usually happens once a vendor knows its being discussed on a forum.

[VapingBad]

Jun 23, 2014 13:10:05 GMT hijack said:

Jun 23, 2014 12:58:05 GMT Q said:

It would be nice to see a reply from myepack Ash is normally VERY good with customer service, it takes a long time to build a good name but it only takes one mistake to get you a bad name, come on Ash lets hear what you have to say

Well now you have tagged him Im sure it will all be sorted within 5mins of him reading this. As this is what usually happens once a vendor knows its being discussed on a forum.

Hopefully, but that's does not seem very professional to me.  Mrsmac gave them the benefit of the doubt and refused to name them until they had a chance to rectify the problem and it's seems that she is not being the same level of respect in return, just my opinion.

[hijack]

I agree after seeing the pictures that we have been shown Mrsmac should have been offered a return refund straight away.

[Mrsmac]

I thank each and every individual one of you for your support through this, i have no doubt that it will get sorted, obviously i now have to wait on royal mail to deliver what i received and i really dont want this draggin on long after. i avoided naming and tagging because i didnt want it to seem like an attack as I have ordered many things from the company over the last few months which have been excellent and value for money and would still like to be able to order should the need arise in the future, i just feel that the process of returning an item if you feel it inadequate can be long winded. i think this was not helped by the fact that it was a weekend!

[Deleted]

The strength of a good vendor for me, is how they deal with a problem when it occurs. On this occasion @mrsmac has conducted herself in an impeccable manner, has given the vendor an opportunity to rectify the problem and has been treated shabbily, by being given a BS reply from the manufacturer via the vendor. To help repair the damage that's been done here I think @mrsmac should have a replacement attached to a bouquet of flowers containing an envelope with a £25 gift voucher and the vendor pays all postage. Until this is resolved to the satisfaction of @mrsmac  this vendor will not receive a brass ( pardon the pun) penny of mine. GL @mrsmac.

[Mrsmac]

Ahh bless striker42, thank you that made me smile! Just sat here wondering whether to bugger it all, sell all my rebuildables and just get a "simple" naturevape set up...but then i remembered why i started with rebuildables in the first place

[ronaldo]

Jun 23, 2014 14:19:26 GMT striker42 said:

The strength of a good vendor for me, is how they deal with a problem when it occurs. On this occasion @mrsmac has conducted herself in an impeccable manner, has given the vendor an opportunity to rectify the problem and has been treated shabbily, by being given a BS reply from the manufacturer via the vendor. To help repair the damage that's been done here I think @mrsmac should have a replacement attached to a bouquet of flowers containing an envelope with a £25 gift voucher and the vendor pays all postage. Until this is resolved to the satisfaction of @mrsmac  this vendor will not receive a brass ( pardon the pun) penny of mine. GL @mrsmac.

agree 100%

[anythintreet]

Jun 20, 2014 12:52:57 GMT VapingBad said:

I know it won't help you for a few weeks Mrsmac

Focal are having a promotion 21st-23rd (Hong Kong Time) and will be doing Kayfun (Russian) clones for $14.90 & other stuff. I have 4 of these and prefer them to the two types of Tobeco I have form FT, the finish is not as good as the FT ones, but they wick better and have more flavour because of the shorter chamber, they do leek out of the fill screw a bit (I just put PTFE plumbers tape on this).

sorry to hijack the thread but i've just checked that focal promotion (if its still on)

does anyone know how the focal aerotanks and nautilus compare to Fasttechs?  I'm looking at these on Focal:

focalecig.com/Product/Nautilus-Styletank1-8ohm-5mL-Electronic-Cigarette-glass-Atomizer-SetSilver-18799
focalecig.com/Product/Aerotank-Mega-Style-2-0ohm-Dual-Coil-Unit-Atomizer-kit-19184

But I've got these on my wishlist at FT:


www.fasttech.com/products/1706103

www.fasttech.com/products/1738602

thanks

[VapingBad]

Jun 23, 2014 15:21:03 GMT anythintreet said:

Jun 20, 2014 12:52:57 GMT VapingBad said:

Focal are having a promotion 21st-23rd (Hong Kong Time) and will be doing Kayfun (Russian) clones for $14.90 & other stuff.

sorry to hijack the thread but i've just checked that focal promotion (if its still on)

Until 5 PM today I think, so only 30 mins to get in there

[decoy]

i do like the idea of trying it
it looks like it might have a short were the washer is miss fit suppose its one way off getting rid of customers new to rebuildables
KABOOOOOM

i know that the vendor cant check everything before stuff go out the door but come on the pics tell a 1000 words

@mrsmac you did the right thing by not using it and sending it back because the next line would have been well its used so we cant take it back judging by the 1st email

[tomj777]

Just wanted to put my tuppence-worth into the mix.

I've purchased a number of things from Ash/ myepack and have consistently been impressed by the level of service (although nothing has ever gone wrong). Anecdotally, I can think of one poor experience (which was resolved) mentioned on UKV and a couple of good experiences where the poster had problems. Thus I was very surprised to see this thread.

I also reckon that the correct practical first step is for the vendor (any vendor) to contact the supplier when any kind of safety problem is flagged. I think, if I was Ash or his team, I would have added my own commentary to the suppliers response rather than copying verbatim. I'd have skipped point 2, which is where the supplier is irrelevantly justifying the use of copper because they had a customer ask them to "OEM" (typically stands for Original Equipment Manufacturer) to source an all copper version (I assume they meant source a manufacturer of an all copper version / request a manufacturer to make an all copper version). However, I was pleased to see that Myepack weren't aggressive (like one rather famous big UK vendor) nor outright palming you off - "nice enough" is a good starting point, as long as it is the start.

What may have happened (which does) is that between ordering the first batch and what should have been the second batch, the B2B intermediary or the supplier may have switched product... Meaning that any testing on the first batch would be irrelevant. Packaging may not have changed.

Why am I posting? Really I guess to beg that people don't leap to a conclusion that Myepack is a poor vendor. As Mrsmac said, it was, after all, the weekend. As striker42 said, the test is how a problem is dealt with. So... I beg folks to see how this rides out (it's in everybody's interest) before making a judgement.

Ultimately DSR means that the product can be returned unused for no good reason

Mrsmac , I think all will ultimately be well.

[Q]

Nobody has said that myepack is a bad vendor (YET) I have had plenty of dealings with Ash and I cannot rate them too highly BUT... in this instance Ash has failed, and failed badly, he needs to sort it out QUICKLY if he wants ANY of us to recommend him in the future.

We NEED to see that he CARES